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  1. Splashtop Personal - Support
  2. Troubleshooting

Troubleshooting

Explore common questions and troubleshooting tips

Installation
  • Why do I get error "This deployment package is invalid. Please consult your administrator"?
  • How to uninstall Splashtop?
Wired XDisplay
  • XDisplay incompatibility with Catalina onward
  • 如何将 Android 设备扩展为 Windows 电脑上的显示器?
  • Splashtop Wired XDisplay - Android app cannot be opened
  • Why does my Android device fail to connect to my PC using Wired XDisplay?
  • How do I extend my iOS device as a second display on a Windows PC?
  • How do I extend my Android device as a second display on a Windows PC?
See all 9 articles
Mac / iOS
  • How do I use "Local Mode" in Splashtop Personal / Splashtop 2 (for iPad) ?
  • How to uninstall Soundflower on Mac
  • MacOS 10.15 Catalina, Additional Accessibility Requirements
  • What to do if I'm receiving alert: "Splashtop would like to find and connect to devices on your local network" after upgrading to iOS 14?
  • Mac Streamer shows blank or Port 6783 is not reachable
Connection
  • Why do I get the prompt asking me to buy Anywhere Access Pack? My device and remote computer are on the same local network.
  • What can I do when encountering "Unable to reach Splashtop servers" on Streamer side?
  • What are the Firewall Exceptions and IP addresses of Splashtop servers/Services?
  • How do I set up Proxy settings in Splashtop Win/Mac Streamer & Win client?
Screen display
  • Performance Options
  • Display Issues or Black screen when I establish a remote session to a headless Windows PC?
  • Limitations of the "Blank Screen" feature in Windows & Mac using 3.3.2.0 or newer version streamer
  • Having difficulties switching between monitors during a remote session?
  • Video Rendering Options - Windows
  • Screen capturing options - Mac Streamer
See all 7 articles
Miscellaneous
  • Empty Computer List
  • Why can't I update streamer?
  • How do I send Debug Logs?

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