Video Rendering Options - Windows

The Splashtop Personal app for Windows has a few different video rendering options, to achieve optimal performance during a remote session as well as to workaround certain compatibility issues.



Splashtop Personal app for Windows v3.4.0.1 or later.


How to choose a different rendering option

  1. Open the Splashtop Personal app > File menu > Options.
  2. Go to the Advanced tab. Click on the dropdown menu under Video Rendering Options, to see the available options.


Explanation of the rendering options

    • Direct3D with YUV (default): This is the default option when the app is first installed. In our testing, it achieves the best performance and uses the least CPU resources, across most of our test cases.

    • SDL with YUV: Try this option if you are getting the error message "Failed to initialize video device" in your Splashtop Business app or if the remote screen shows up blank. These symptoms potentially indicate DirectX/Direct3D is not enabled or working properly.

    • Software: Try this option if above issues are not solved by using SDL with YUV, or if you run into any other issues with the other rendering options. Software option uses more CPU resources but may be the most compatible across different hardware platforms.

    • Direct3D with RGB: This option was the default choice in earlier versions. It is being retained for completeness. For optimal performance, we recommend Direct3D with YUV.

What if I run into problems?

Slow performance
Try switching the rendering option to Direct3D with RGB or SDL with YUV
Direct3D with RGB's dependency on GPU has been observed to cause lag on systems with older NVIDIA GPUs

Screen is now split into multiple parts and re-arranged
Try switching the rendering option to Direct3D with RGB or SDL with YUV

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