Support
Activity overview
Latest activity by Support-
Support created an article, Why do I get the prompt asking me to buy Anywhere Access Pack? My device and remote computer are on the same local network.
When you connect your device to your remote computer within the same local network, you should be able to connect without being prompted to buy Anywhere Access Pack. Conversely, if your device and...
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Support created an article, How To Delete Your Splashtop Account
To delete your Splashtop account, go to the Account Info page on our web portal: my.splashtop.com/account_info/ and log in with the account you wish to delete. In the lower right corner, click Dele...
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Support created an article, 如何将 Android 设备扩展为 Windows 电脑上的显示器？
请参考以下步骤： 下载适用于 PC 的 XDisplay 代理。(http://www.splashtop.com/wiredxdisplay) 将您的 Android 设备有线插入您的 PC，确保检测到您的设备，然后打开 Wired XDisplay app。 如果未检测到您的设备，请尝试使用不同的电缆。 按 Windows 键 + P，然后选择扩展显示。另外，请确保在 Windows ...
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Support created an article, Why can't I update streamer?
When trying to update your Splashtop streamer by clicking the "Update" button, the update failed and returned you with an error message? See the screenshot below for an example. Find your error me...
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Support created an article, How can I set up the XBOX 360 controller for use during a Splashtop remote connection?
You can now use the XBOX 360 controller during Splashtop remote connections. Please refer to the steps listed below to set it up. Please make sure the XBOX 360 controller's driver for Windows is ...
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Support created an article, Performance Options
With v3520 or later Splashtop apps and streamer, we will fully take advantage of your GPU on local and remote devices to achieve the optimal performance during Splashtop remote sessions. Requiremen...
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Support created an article, Introduction to iOS gestures (iPad, iPhone)
The first time you successfully make a remote connection on (from) your iPad or iPhone devices, a Hints screen initially displays, which illustrates the various screen-control actions you can use d...
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Support created an article, New features in Splashtop Personal App for Android
Version 3 of the Splashtop Personal app for Android brings a fresh new design and many new features. This article provides a brief overview of the new features. If you are using version 2.x of the ...
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Support created an article, Suggestions for Best Performance
The Splashtop Personal App and Splashtop Streamer for Windows and Mac have multiple configurations that can improve a remote session's performance in regards to frame rate (FPS) and CPU loading. Ma...
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Support created an article, Limitations of the "Lock keyboard and mouse" feature
The Lock keyboard and mouse feature provides the capability to lock the keyboard and mouse input devices of the host computer. This option can be enabled or disabled by using the Lock keyboard and...