Why do I get error "This deployment package is invalid. Please consult your administrator"?

This article is for Personal users who gets error: "This deployment package is invalid. Please consult your adminstrator."


For user who has expired trial / subscription of Splashtop Business products (Business Access/ Remote Support/ SOS+) and is currently subscribing to Splashtop Personal, please note that since Personal and Business Access are two different products, two streamers are not compatible.

Please follow the steps below to install the correct Streamer:

1. Uninstall your current Streamer:


Open the Splashtop Streamer dmg that you downloaded to install from: https://www.splashtop.com/downloadstart?platform=mac

There is an uninstall script in the dmg.


Run the cleanup script: CleanUpInstallerSRS_v1.0.1.0.zip  

2. Download the compatible Streamer from the links below:

For Windows: https://www.splashtop.com/downloadstart?platform=windows

For Mac: https://www.splashtop.com/downloadstart?platform=mac

Please make sure the Streamer looks like the picture below:



If you still have questions about Streamer installation, please contact us through submit a request.

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