Support
Articles
-
What should I do if In-app purchase is not reflected on my Splashtop account?
If you've purchased or renewed your subscription through iTunes but your account does not convert, First, make sure iTunes has processed your subscription. On your iPhone, iPad, or iPod touch, go...
-
How can I change the subscription plan if I have an active auto-renewing subscription (Anywhere Access Pack or Configurable Shortcuts & Gamepad) already?
If you have subscribed to the services (Anywhere Access Pack or Configurable Shortcuts & Gamepad) via My Splashtop, Apple App Store, or Google Play Store, but want to change the subscription plan (...
-
Display Issues or Black screen when I establish a remote session to a headless Windows PC?
Problem It only shows a black screen when you try to establish a remote session to a headless Windows computer. Or, you see other display issues such as app windows showing blank or improperly, the...
-
Limitations of the "Blank Screen" feature in Windows & Mac using 3.3.2.0 or newer version streamer
Windows Computers With the new technology to blank the remote screen, there is not a driver installation needed and it will work in most of the cases, except for some limitations listed as below. ...
-
Having difficulties switching between monitors during a remote session?
After establishing a remote session successfully, but you've found yourself unable to switch between the main monitor screen and a different monitor? In this case, changing the Screen capturing opt...
-
How do I use "Local Mode" in Splashtop Personal / Splashtop 2 (for iPad) ?
Starting with Splashtop Personal/Splashtop v2.1.x, we brought back a highly-requested feature known as "Local Mode." Local Mode is used for automatically finding the computers (with Streamers insta...
-
How to uninstall Soundflower on Mac
Soundflower is a 3rd party plug-in that Splashtop uses to stream audio from a Mac. The easiest way to uninstall Soundflower is by clicking the "Uninstall Sound Driver" button in Splashtop Streamer ...
-
MacOS 10.15 Catalina, Additional Accessibility Requirements
Apple released macOS 10.15 Catalina on October 7, 2019. This release has stricter security requirements that require explicit permission to allow applications to have control. For Mac Streamer v...
-
What to do if I'm receiving alert: "Splashtop would like to find and connect to devices on your local network" after upgrading to iOS 14?
A new privacy feature is introduced in iOS 14, called: "Support local network privacy in your app". Apps now trigger a prompt the first time they try to interact with the local network. Until permi...
-
Mac Streamer shows blank or Port 6783 is not reachable
If you are receiving this error message with Splashtop Streamer on a Mac, your disk permissions may be corrupted (specifically, the file permissions of some IPC socket files in /tmp). Please do th...