Support
Articles
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What can I do when encountering "Unable to reach Splashtop servers" on Streamer side?
If your Splashtop software displays "Unable to reach Splashtop servers" or "Unable to reach Splashtop relay servers," please check the following steps to troubleshoot: Make sure your device is con...
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Video Rendering Options - Windows
The Splashtop Personal app for Windows has a few different video rendering options, to achieve optimal performance during a remote session as well as to workaround certain compatibility issues. R...
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Screen capturing options - Windows Streamer
Starting with Splashtop Streamer v3.3.2.0 for Windows, there are a few screen capturing options available directly in the interface. Changing the screen capturing option may help issues such as bla...
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What are the Firewall Exceptions and IP addresses of Splashtop servers/Services?
In some network environments, firewalls may be blocking the communication with Splashtop servers and thereby preventing Splashtop from working properly. Testing Network Accessibility You can determ...
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How do I set up Proxy settings in Splashtop Win/Mac Streamer & Win client?
There are several authentication types in existence for Proxy server. Currently, Splashtop Streamers and Win client only support the Basic authentication (partially support NTLM). The following l...
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How do I send Debug Logs?
In cases where issues cannot be solved easily, our development team will need to diagnose the issue and determine possible troubleshooting steps for the issue. In order to provide them with up to d...
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Splashtop Personal Installation Tutorial
Get Splashtop set up in 3 easy steps: On the computers/devices you want to connect from: Install Splashtop Personal app. Click here to download. Run the installer file and follow the steps to ...
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System Requirements
Splashtop Personal supports the following client devices and streamer. Clients:iPad / iPad mini / iPad Pro / iPhone / iPod Touch:iOS 17 or newerAndroid tablets / Android phonesAndroid 5.0* or newer...
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Windows & Mac Client Toolbar Functions
Version 3.4.0.0 for Windows or Mac new toolbar and features Disconnect Switch monitor View scaling option, frame rate setting, view remote pointer/cursor Full screen CTL+ALT+DEL Actions: B...
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Splashtop Personal app introduction
You can download the new version here or manually update your client. You start with this screen if you don't have any PCs on your list.Please skip this step and jump to the section 'General Icons'...