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Splashtop Personal Installation Tutorial
Get Splashtop set up in 3 easy steps: On the computers/devices you want to connect from: Install Splashtop Personal app. Click here to download. Run the installer file and follow the steps to ...
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How do I send Debug Logs?
In cases where issues cannot be solved easily, our development team will need to diagnose the issue and determine possible troubleshooting steps for the issue. In order to provide them with up to d...
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Why do I get the prompt asking me to buy Anywhere Access Pack? My device and remote computer are on the same local network.
When you connect your device to your remote computer within the same local network, you should be able to connect without being prompted to buy Anywhere Access Pack. Conversely, if your device and...
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System Requirements
Splashtop Personal supports the following client devices and streamer. Clients: iPad / iPad mini / iPad Pro / iPhone / iPod Touch: iOS 11 or newer Android tablets / Android phones Android 4.0*...
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How can I unsubscribe/cancel from my auto-renewing subscription (Anywhere Access Pack or Productivity Pack)?
If you subscribed to the services (Anywhere Access Pack or Productivity Pack) on My Splashtop, Apple App Store, or Google Play Store, you can only unsubscribe from the services by doing it on the o...
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How To Delete Your Splashtop Account
To delete your Splashtop account, go to the Account Info page on our web portal: my.splashtop.com/account_info/ and log in with the account you wish to delete. In the lower right corner, click Dele...
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Introduction to iOS gestures (iPad, iPhone)
The first time you successfully make a remote connection on (from) your iPad or iPhone devices, a Hints screen initially displays, which illustrates the various screen-control actions you can use d...
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How do I use "Local Mode" in Splashtop Personal / Splashtop 2 (for iPad) ?
Starting with Splashtop Personal/Splashtop v2.1.x, we brought back a highly-requested feature known as "Local Mode." Local Mode is used for automatically finding the computers (with Streamers insta...
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Why can't I update streamer?
When trying to update your Splashtop streamer by clicking the "Update" button, the update failed and returned you with an error message? See the screenshot below for an example. Find your error me...
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How do I set up Proxy settings in Splashtop Win/Mac Streamer & Win client?
There are several authentication types in existence for Proxy server. Currently, Splashtop Streamers and Win client only support the Basic authentication (partially support NTLM). The following l...