Weird issue on my IPad Mini 4


First of all I’d like to thank you so much for developing this amazing app, I am using it for many years now and it is my favorite.

Unfortunately, for sometime now I am facing a very annoying problem.

Every time I use the app, I have to enter the password to be able to connect to my laptop, also, I have to re configure the resolution every time.

Not sure when exactly did this issue start, but It is happening for months now.

Kindly fix this issue if possible.





1 comment
  • Official comment

    Hi Khalid,

    thank you for reaching out to us!

    Regarding your first issue:You can adjust this setting in the Splashtop Streamer > Security > No additional password.

    Regarding your second issue: Have you tried to set the resolution to "Best Fit to Client Computer" before remoting to your laptop?

    If you need further assistance on this matter, please submit a ticket to our technical support, thanks!


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