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New User -- unable to access remote computer

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  • Official comment
    Splashtop Personal

    Dear user,

    Splashtop personal doesn't support establishing session via web-portal, you need to download the actual app and launch it in order for it to work correctly!

    Here's the download link for downloading personal app: https://www.splashtop.com/downloads

    If what you are experiencing is referring to a different case, we invite you to submit a support ticket using this form so we can better understand your case: 

    https://support-splashtoppersonal.splashtop.com/hc/en-us/requests/new 

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