New User -- unable to access remote computer

Answered

Remote Access

• October 14, 2020 00:51

I installed Splashtop Streamer on my host PC, and when I sign into Splashtop from the remote PC I see the computer name ... there is an x to the far right so I can delete the computer, but I can't click on the host PC to connect.  Did I get the right product?  Thx in advance for any help. 

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• Official comment

  

  Splashtop Personal

  • November 26, 2020 10:06

  Dear user,

  Splashtop personal doesn't support establishing session via web-portal, you need to download the actual app and launch it in order for it to work correctly!

  Here's the download link for downloading personal app: https://www.splashtop.com/downloads

  If what you are experiencing is referring to a different case, we invite you to submit a support ticket using this form so we can better understand your case: 
  
  https://support-splashtoppersonal.splashtop.com/hc/en-us/requests/new 

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