New User -- unable to access remote computer
AnsweredI installed Splashtop Streamer on my host PC, and when I sign into Splashtop from the remote PC I see the computer name ... there is an x to the far right so I can delete the computer, but I can't click on the host PC to connect. Did I get the right product? Thx in advance for any help.
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Official comment
Dear user,
Splashtop personal doesn't support establishing session via web-portal, you need to download the actual app and launch it in order for it to work correctly!
Here's the download link for downloading personal app: https://www.splashtop.com/downloads
If what you are experiencing is referring to a different case, we invite you to submit a support ticket using this form so we can better understand your case:
https://support-splashtoppersonal.splashtop.com/hc/en-us/requests/new
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