No sound when streaming. All settings unchanged

Answered

martin.capell

• November 19, 2020 12:53

Hi,

I used to be able to hear the sound when streaming which is crucial for its use. I now cant hear anything on any device I connect to. 

Any ideas?

 

 

0

• Official comment

  

  Splashtop Personal

  • November 24, 2020 09:34
  • Edited

  Can you check the sound settings in the Splashtop Streamer of the computer you're remoting to?
  Under the Advanced tab, there are options for outputting the sound on your local end or the streamer computer's end.

  Please select "Output sound over the remote connection only" or "Output sound both over the remote connection and on this PC."
  
  Also, please make sure that the sound on the remote computer itself is unmuted.

  If the issue persists, please let us know by submitting request here: https://support-splashtoppersonal.splashtop.com/hc/en-us/requests/new

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