Troubleshooting

Connection

• How do I set up Proxy settings in Splashtop Win/Mac Streamer & Win client?
• What are the Firewall Exceptions and IP addresses of Splashtop servers/Services?

Windows

• Screen capturing options - Windows Streamer
• The Streamer appears at system tray but does not work normally, why?
• What can I do when encountering "Unable to reach Splashtop servers" on Streamer side?

iOS/macOS

• Screen capturing options - Mac Streamer
• Mac Streamer shows blank or Port 6783 is not reachable
• What to do if I'm receiving alert: "Splashtop would like to find and connect to devices on your local network" after upgrading to iOS 14?
• MacOS 10.15 Catalina, Additional Accessibility Requirements
• How to uninstall Soundflower on Mac
• Why does the Splashtop Personal app on iPhone/iPod/iPad crash immediately after I open it?

See all 7 articles

Display/Screen

• Having difficulties switching between monitors during a remote session?
• Limitations of the "Blank Screen" feature in Windows & Mac using 3.3.2.0 or newer version streamer
• Video Rendering Options - Windows Splashtop Personal
• Display Issues or Black screen when I establish a remote session to a headless Windows PC?