Frequently Asked Questions

Hot Topics

• Suggestions for Best Performance
• Why do I get a "satellite" icon on the computer name? My tablet and computer are on the same local network.
• Limitations of the "Lock keyboard and mouse" feature
• How can I calibrate the touch point offset when using Splashtop Personal/Splashtop 2 app with Win8?

Installation

• Why do I get error "This deployment package is invalid. Please consult your administrator"?
• How to uninstall Splashtop?

Connection

• How do I perform Wake-on-LAN with Splashtop 2/Personal? (WoL)

Security

• What is Device Authentication?
• How do I set up two-step verification?

Gestures & Keyboard

• How can I set up the XBOX 360 controller for use during a Splashtop remote connection?

Subscription

• What should I do if In-app purchase is not reflected on my Splashtop account?
• I want to subscribe to Anywhere Access Pack or Productivity Pack. How do I do this?
• How can I unsubscribe/cancel from my auto-renewing subscription (Anywhere Access Pack or Productivity Pack)?

Wired XDisplay

• How to use Splashtop Wired XDisplay?
• Why does my Android device fail to connect to my PC using Wired XDisplay?