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  1. Splashtop Personal - Support
  2. Frequently Asked Questions

Frequently Asked Questions

Hot Topics

  • Suggestions for Best Performance
  • Why do I get a "satellite" icon on the computer name? My tablet and computer are on the same local network.
  • Limitations of the "Lock keyboard and mouse" feature
  • How can I calibrate the touch point offset when using Splashtop Personal/Splashtop 2 app with Win8?

Installation

  • Why do I get error "This deployment package is invalid. Please consult your administrator"?
  • How to uninstall Splashtop?

Connection

  • How do I perform Wake-on-LAN with Splashtop Personal? (WoL)

Security

  • What is Device Authentication?
  • How do I set up two-step verification?

Gestures & Keyboard

  • How can I set up the XBOX 360 controller for use during a Splashtop remote connection?

Subscription

  • What should I do if In-app purchase is not reflected on my Splashtop account?
  • I want to subscribe to Anywhere Access Pack or Productivity Pack. How do I do this?
  • How can I unsubscribe/cancel from my auto-renewing subscription (Anywhere Access Pack or Productivity Pack)?
  • 关于中国大陆地区用户如何购买Splashtop远程桌面服务

Wired XDisplay

  • How to use Splashtop Wired XDisplay?
  • Why does my Android device fail to connect to my PC using Wired XDisplay?
Splashtop Personal - Support
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