How do I perform Wake-on-LAN with Splashtop 2/Personal? (WoL)

Splashtop Personal (formerly known as Splashtop 2) provide a method to perform Wake-on-LAN (WoL) which is similar to Splashtop v1.x.  However, this is not an intuitive feature, and is performed using somewhat complicated settings.  In this topic, we provide the instructions.

First, we ask that you make sure the following three conditions have been satisfied completely.  Otherwise, there is no chance to make WoL work successfully.  Please verify that the:

  • PC BIOS supports WoL and that the option has been enabled.
  • Settings in Windows or Mac have been properly set up.
  • Computer is connected by Ethernet, not WiFi.

Please note that currently, it is not possible to awaken a Mac computer from a powered-off state via the WoL feature, although it can be done from a sleeping state as described below.

 

I. Settings on Streamers:

To connect to your computer when it is in Sleep or Hibernation mode, you need the following:

1.   Make sure your BIOS supports Wake-on-LAN, and that this option has been enabled.  (This step pertains to PC only; Mac users can ignore this.)

2.  Configure your computer to be Wake-on-LAN ready.  Please note that the term in BIOS might vary.  For example, it might be "Wake on LAN," or "Onboard LAN Boot ROM," or something else.

 

For Windows users:

    • Enable Wake-on-LAN in the system BIOS if you want to allow your computer to wake from a powered-off (i.e., Hibernate) state.
    • Configure your LAN network interface adapter (Control Panel -> Device Manager -> Network adapters).

wol_setting_w7.png

 

For Mac users:

    • Make sure the Wake for network access option is selected in the Energy Saver settings.

wake-for-network-access.png

 

3.  Your computer must be connected to your wireless router using the network cable (Ethernet).

4.  If your computer is a laptop (for example, a NB,  Mac Book Pro or Mac Book Air), please make sure the power cable is plugged in to an electrical power source.  If you are using only battery power on the laptop, this may cause an attempt to use the WoL feature to fail.

 

II. Steps to trigger Wake-on-Lan from local network:

Steps required to wake your computer from Sleep or Hibernation mode:

1.  On your tablet/phone, launch the Splashtop Business or Splashtop Personal (Splashtop 2) app.

2.  Keep your computer ON, and make a successful connection, then shut down your computer (power off).

3.  On your tablet/phone, you should see the computer you want to awaken shown as an unavailable one (gray computer icon), like the example shown in the illustration below.

 

wol-3.PNG

 

4.  Tap the "Edit" button  Edit-button-RED-in-Computer-List-on-iPad.png .  A Wake up this computer button will display, as shown above.
5.  Tap on the Wake up this computer button to attempt to wake up the PC computer from either a Powered-off, Sleep or Hibernation state; or a Mac computer from a Sleep state.

note.gif  NOTE:

  • There might be times when you will need to tap the Wake up this computer button several times instead of only one time, to ensure that the computer has been awakened.
  • You could also use the checking tool to make sure the settings are correct.

 

III. Steps to trigger Wake-on-Lan from remote network:

This is only for iOS and Android device users and *not guaranteed* to always be successful.  However, it does work for many cases including the test-cases in our Test Lab.

1.  Make sure you are using iPad with the latest Splashtop Business or Splashtop Personal (Splashtop 2) app, version v2.x.

2.  Tap the Settings button near the upper right corner of the screen.  You can see it in the illustration above, shaped like a gear (Settings-_gear_-icon-in-upper-right.png).

3.  Tap the Advanced tab and then Specify IP Address.  These are indicated in the illustration below.

4.  Manually add a public IP address for the computer that you want to awaken.  Your public IP address should not be like "192.168.x.y" or "10.0.x.y" — If you don't know it, you can find out what the IP address is by visiting a web site such as 'http://www.whatsmyip.org/' from your computer directly.

5.  The Port field is where you specify the starting port number of the three continual port numbers that will be used by Splashtop 2/Personal/Business.  By default, ports 6783, 6784, and 6785 will be used by Splashtop 2/Personal/Business (shown in the illustration below).  We recommend that you keep this default value, if these ports are not occupied by some other app.

6.  Tap the Add button and then click the "Back" button (Back-_arrow_-button-in-upper-left.png) near the upper left corner of the screen, to save it. 

add_pub_ip.PNG

7.  Perform port forwarding (both TCP/UDP for ports 6783~6785, and ports 7, 9) for your Streamer on your home router.  This is important and requires some technical know-how.  The links below provide two samples for your reference:

8.  Take your tablet/phone to a different network (better with strong WiFi signal) than your computer's.  Keep your computer ON, and make a successful connection, then shut down your computer from the Splashtop session.

9.  The remaining steps are the same as steps 3, 4, and 5 in Section II above.

 

note.gif  NOTES: 

  • Wake-on-LAN may not always work if your computer's system BIOS does not support it, or if your home wireless router does not support it.
  • The public IP address could be replaced by inputting the domain name supplied from some free domain services like no-ip.com.
  • Most of the time, Wake-on-LAN may not work via 3G/4G even by port forwarding; it depends on carriers too.

 

 

IV. Wake-on-LAN usage timing and limitations:

  • PC ─ If your PC is in a SleepHibernate, or powered-off state, Splashtop 2/Personal/Business can awaken it to a “waiting for login” screen via the “Wake-on-LAN” feature.
Type Sleep Hibernate Powered off
XP v N/A v
Vista v v v
Win7 v v v
Win8 v v x

 

  • Mac ─ If your Mac is in a Sleep state, Splashtop 2/Personal/Business can awaken it to a “waiting for login” screen (via the “Wake-on-LAN” feature). Currently, it is not possible to awaken a Mac computer from a powered-off state via the WoL feature.
Type Sleep Display sleep Powered off
OS X 10.6.x v   v ** x
OS X 10.7.0 v* v ** x
OS X 10.7.1 v* v ** x
OS X 10.7.2 v* v ** x
OS X 10.8.3 v* v** x

*  A Lion (or Mountain Lion) computer could be awakened from Sleep mode to be in a  Low Power wake mode (=Dark Wake mode), and then connected to, by tapping the computer again in a Discovered Computer list.  Please note that it is essential that the Virtual Driver be installed.  This is very different from the Snow Leopard computer.  (If the first screen displayed on the tablet is abnormal, just tap again.  This is a known issue.)

You can also disable Dark Wake mode by editing the following file.  Please refer to the post (Nov. 4  2012) below this article by one of our valued Splashtop users, King Manuel, for more details.  (Thanks to King Manuel.)

/Library/Preferences/SystemConfiguration/com.apple.Boot.plist

 

**  When your computer goes to Display Sleep, the following conditions will normally be necessary in order to awaken and connect your computer:

I.   The computer listed on the tablet/phone should be in an "available" state (colorful), and can be directly tapped to connect to the Streamer.

II.  Before awakening the computer from Display Sleep mode, please pay attention to the following three items:

a.  Install our Virtual Driver from the Mac Streamer / Settings tab / Install Driver button.
b.  When connecting by iPad, check the option "Mirror Displays" in System Preferences / Displays if it is not checked. (please skip this step if you are not using Splashtop XDisplay)
c.  Don't use a resolution of 800 x 600.  Instead, please use 1024 x 768 or Native resolution.

wol-4.png

wol-2.png

 

 

Have more questions? Submit a request

46 Comments

  • 0
    Avatar
    Hueske
    My computer at home is not asleep! I don't know where this situation came from! I am away from home an have tried deleting the program and then reinstalling to no avail! WHY! WHAT! HOW! HELP!
  • 0
    Avatar
    Jludu
    Has anyone been able to connect to their MacBook from your ipad remotely, I can connect from home network and not on a wireless cell network or wifif. I beleive the issue is with waking up the mac book.. If some has the time to send setup steps it would be appreciated. My email is jludu@comcast.net. I am not so techincal and therefore having problems with is. jim
  • 0
    Avatar
    Ppetersen.Cpa

    Like "Hueske" my computer is not asleep.  It is on 24/7 and set to NEVER sleep and NEVER hibernate.  When I first setup Splashtop2, everything worked great, but after 2 days, it shows the computer is asleep and will not wake - even when I am using the computer.  I have deleted, reloaded, logged out, logged in, multiple times on both the computer and iPad and nothing changes.  I am going out of town and this is not acceptable.  What do I do?

  • 0
    Avatar
    Jaff.Kuo

    @Ppetersen.Cpa,

    Could you send us your SPLog.txt under C:\Program Files\Splashtop\Splashtop Remote\Server?

    It's a little out of our experience.

  • 0
    Avatar
    Jaff.Kuo

    @Jludu,

    If your streamer is running on a mac, please follow the steps to find the log file.

    1. Go(Menu on upper left)->Go to Folder
    2. Type "/Users/Shared/SplashtopStreamer" and click GO

    3. You may see SPLOG.txt there, please send to us.

    Please be informed Splashtop 2 app so far doesn't support Wake-on-LAN from remote network, please keep your mac ON and not entering sleep mode, but Display sleep is okay if you've installed our Virtual Driver.(install from Settings tab)

    If this issue only happened on new update(v2.3.x), please try this old version to see if this issue still happens.

    https://dl.dropboxusercontent.com/u/38993533/Splashtop_Streamer_MAC_v2.2.0.2.dmg

  • 0
    Avatar
    Jmi0920

    Hello,

    I got Splashtop yesterday and all I can say is that it's an amazing app and a great deal for 1.99 to access remotely. 

    I do have a question though. Right now I have my computer (Windows 7) wired up to Ethernet and I've been accessing it on my phone( Android Bionic/Verizon) both through WiFi and 3G. I looked at the remote WoL page and opened up the ports but can't seem to wake my PC on 3G, only on WiFi. Is there a step I'm missing? I opened the ports on the PC, wasn't sure if I should have chosen that or my phone. 

  • 0
    Avatar
    Jaff.Kuo

    @Jmi0920,

     Splashtop 2 app still doesn't support WoL from remote network or 3g/4g.

    We are still working on the solutions.

  • 0
    Avatar
    Jaff.Kuo

    @Ppetersen.Cpa,

    Not sure if your issue is still there?

    On our system, I see your computer(paul-dade4f8e35) is offline, is it not always ON? Please make sure it won't enter sleep or hibernate mode. Please also confirm if there's any proxy server enabled in the networking your computer is connecting.

  • 0
    Avatar
    Garyemastin
    I will try this today. I wish I knew this before as I would not have purchased splashtop 2. I bought it one month ago and have received zero benefit to date. NOTHING
  • 0
    Avatar
    Glemcke

    Hello, does splashtop personal current version supports WoL from remote network? I can wake up the PC on the local network but cannot do it from a remote one.

    Also when I connect remotely I see the satellite on top of my PC logo. Does it mean I did not do a correct port forwarding?

    Best,

    G

  • 0
    Avatar
    Snipe2004

    Hi,

     

    What about Linux? I run Splashtop on my Android 4.2 tablet, and have a Ubuntu 13.10 x64 running on my  laptop.

    Splashtop does see it shut down, allowing to awake it, but when trying it always fail. My bios allows WoL.

    Any idea?

  • 0
    Avatar
    Rickwittebrood

    When I try to connect from one pc to another, splashtop personal wil ask me "do you want to wake up this computer and connect to it?". Only this pc I'm trying to connect is up and running. There's no need to wake it. I just can't connect to it with me second pc. I have no problem connecting via my iphone.

  • 0
    Avatar
    Sandu.Buglea
    I have win7 on my pc and a note3 galaxy I want to use to wol and connect to my pc. When I am on the same network it works excellent. When I am on a different network it won't wake up my pc. I can't see the sattellite icon next ro my pc that should indicate I am on different networks. How can I solve it? I followed all the steps indicated and it should work but no chance. Moreso I was looking into my account and under clients I found 2 devices, my 9005 phone and an NT8020 which I don't have and which has my correct ip address. However my 9005 galaxy has an ip I don't have. How is that possible? What can I do about it. The thing is that I was able to connect with my pc from a different different network using the avcess from anywhere package but not to wake my pc. If someone is at home and wakes it up then I can connect to it from anywhere. Not really what I have in mind. Can anuthing be done?
  • 0
    Avatar
    Paulldineen

    I've just installed Splashtop on my Win7 desktop and my Android 4.4.2 phone (Samsung Galaxy S 5).  The attempt to connect gets stuck on the phone side trying to wake up the PC, even though the PC is already awake and logged in to Splashtop.  The PC is connected to the router via Ethernet cable.  I've verified that the Realtek PCIe GBE Family Controller network adapter already had Allow this device to wake the computer checked.  Initially, it had "Only allow a magic packet to wake the computer" checked, so I tried it with and without that checked.  But, Splashtop on the phone still thinks the desktop is asleep and is  unable to consider it woken up.  Is there some workaround way to tell it that the computer is not asleep, or something else that I should be doing that I've missed?  Thanks.

  • 0
    Avatar
    Gualexitar2
    I don't know why, but it. Was working for the longest time, and all of the sudden, it stopped letting me turn the computer on remotely. Now I am at school without my computer. Does anyone know a fix?
  • 0
    Avatar
    chrispetersen

    I have a 2015 macbook pro which I have been unable to wake up wirelessly from an ios device via magic packet by any app designed to do so. Sending a wake on lan event simply doesn’t work. I know Splashtop 2 is not supposed to be able to do it but I have discovered that during a splashtop session if I put my mac to sleep by the apple menu option and then immediately kill the Splashtop app before it gets a chance to disconnect the next time I start the splastop app I am able to wake the machine up. I’m pretty sure this isn’t by design but I thought you’d like to know.

Please sign in to leave a comment.