Skip to main content

How do I perform Wake-on-LAN with Splashtop Personal? (WoL)

Comments

46 comments

  • Hueske
    My computer at home is not asleep! I don't know where this situation came from! I am away from home an have tried deleting the program and then reinstalling to no avail! WHY! WHAT! HOW! HELP!
    0
  • Jludu
    Has anyone been able to connect to their MacBook from your ipad remotely, I can connect from home network and not on a wireless cell network or wifif. I beleive the issue is with waking up the mac book.. If some has the time to send setup steps it would be appreciated. My email is jludu@comcast.net. I am not so techincal and therefore having problems with is. jim
    0
  • Ppetersen.Cpa

    Like "Hueske" my computer is not asleep.  It is on 24/7 and set to NEVER sleep and NEVER hibernate.  When I first setup Splashtop2, everything worked great, but after 2 days, it shows the computer is asleep and will not wake - even when I am using the computer.  I have deleted, reloaded, logged out, logged in, multiple times on both the computer and iPad and nothing changes.  I am going out of town and this is not acceptable.  What do I do?

    0
  • Jaff.Kuo

    @Ppetersen.Cpa,

    Could you send us your SPLog.txt under C:\Program Files\Splashtop\Splashtop Remote\Server?

    It's a little out of our experience.

    0
  • Jaff.Kuo

    @Jludu,

    If your streamer is running on a mac, please follow the steps to find the log file.

    1. Go(Menu on upper left)->Go to Folder
    2. Type "/Users/Shared/SplashtopStreamer" and click GO

    3. You may see SPLOG.txt there, please send to us.

    Please be informed Splashtop 2 app so far doesn't support Wake-on-LAN from remote network, please keep your mac ON and not entering sleep mode, but Display sleep is okay if you've installed our Virtual Driver.(install from Settings tab)

    If this issue only happened on new update(v2.3.x), please try this old version to see if this issue still happens.

    https://dl.dropboxusercontent.com/u/38993533/Splashtop_Streamer_MAC_v2.2.0.2.dmg

    0
  • Jmi0920

    Hello,

    I got Splashtop yesterday and all I can say is that it's an amazing app and a great deal for 1.99 to access remotely. 

    I do have a question though. Right now I have my computer (Windows 7) wired up to Ethernet and I've been accessing it on my phone( Android Bionic/Verizon) both through WiFi and 3G. I looked at the remote WoL page and opened up the ports but can't seem to wake my PC on 3G, only on WiFi. Is there a step I'm missing? I opened the ports on the PC, wasn't sure if I should have chosen that or my phone. 

    0
  • Jaff.Kuo

    @Jmi0920,

     Splashtop 2 app still doesn't support WoL from remote network or 3g/4g.

    We are still working on the solutions.

    0
  • Jaff.Kuo

    @Ppetersen.Cpa,

    Not sure if your issue is still there?

    On our system, I see your computer(paul-dade4f8e35) is offline, is it not always ON? Please make sure it won't enter sleep or hibernate mode. Please also confirm if there's any proxy server enabled in the networking your computer is connecting.

    0
  • Garyemastin
    I will try this today. I wish I knew this before as I would not have purchased splashtop 2. I bought it one month ago and have received zero benefit to date. NOTHING
    0
  • Glemcke

    Hello, does splashtop personal current version supports WoL from remote network? I can wake up the PC on the local network but cannot do it from a remote one.

    Also when I connect remotely I see the satellite on top of my PC logo. Does it mean I did not do a correct port forwarding?

    Best,

    G

    0
  • Snipe2004

    Hi,

     

    What about Linux? I run Splashtop on my Android 4.2 tablet, and have a Ubuntu 13.10 x64 running on my  laptop.

    Splashtop does see it shut down, allowing to awake it, but when trying it always fail. My bios allows WoL.

    Any idea?

    0
  • Rickwittebrood

    When I try to connect from one pc to another, splashtop personal wil ask me "do you want to wake up this computer and connect to it?". Only this pc I'm trying to connect is up and running. There's no need to wake it. I just can't connect to it with me second pc. I have no problem connecting via my iphone.

    0
  • Sandu.Buglea
    I have win7 on my pc and a note3 galaxy I want to use to wol and connect to my pc. When I am on the same network it works excellent. When I am on a different network it won't wake up my pc. I can't see the sattellite icon next ro my pc that should indicate I am on different networks. How can I solve it? I followed all the steps indicated and it should work but no chance. Moreso I was looking into my account and under clients I found 2 devices, my 9005 phone and an NT8020 which I don't have and which has my correct ip address. However my 9005 galaxy has an ip I don't have. How is that possible? What can I do about it. The thing is that I was able to connect with my pc from a different different network using the avcess from anywhere package but not to wake my pc. If someone is at home and wakes it up then I can connect to it from anywhere. Not really what I have in mind. Can anuthing be done?
    0
  • Paulldineen

    I've just installed Splashtop on my Win7 desktop and my Android 4.4.2 phone (Samsung Galaxy S 5).  The attempt to connect gets stuck on the phone side trying to wake up the PC, even though the PC is already awake and logged in to Splashtop.  The PC is connected to the router via Ethernet cable.  I've verified that the Realtek PCIe GBE Family Controller network adapter already had Allow this device to wake the computer checked.  Initially, it had "Only allow a magic packet to wake the computer" checked, so I tried it with and without that checked.  But, Splashtop on the phone still thinks the desktop is asleep and is  unable to consider it woken up.  Is there some workaround way to tell it that the computer is not asleep, or something else that I should be doing that I've missed?  Thanks.

    0
  • Gualexitar2
    I don't know why, but it. Was working for the longest time, and all of the sudden, it stopped letting me turn the computer on remotely. Now I am at school without my computer. Does anyone know a fix?
    0
  • chrispetersen

    I have a 2015 macbook pro which I have been unable to wake up wirelessly from an ios device via magic packet by any app designed to do so. Sending a wake on lan event simply doesn’t work. I know Splashtop 2 is not supposed to be able to do it but I have discovered that during a splashtop session if I put my mac to sleep by the apple menu option and then immediately kill the Splashtop app before it gets a chance to disconnect the next time I start the splastop app I am able to wake the machine up. I’m pretty sure this isn’t by design but I thought you’d like to know.

    0

Please sign in to leave a comment.