How do I perform Wake-on-LAN with Splashtop 2/Personal? (WoL)

Splashtop Personal (formerly known as Splashtop 2) provide a method to perform Wake-on-LAN (WoL) which is similar to Splashtop v1.x.  However, this is not an intuitive feature, and is performed using somewhat complicated settings.  In this topic, we provide the instructions.

First, we ask that you make sure the following three conditions have been satisfied completely.  Otherwise, there is no chance to make WoL work successfully.  Please verify that the:

  • PC BIOS supports WoL and that the option has been enabled.
  • Settings in Windows or Mac have been properly set up.
  • Computer is connected by Ethernet, not WiFi.

Please note that currently, it is not possible to awaken a Mac computer from a powered-off state via the WoL feature, although it can be done from a sleeping state as described below.

 

I. Settings on Streamers:

To connect to your computer when it is in Sleep or Hibernation mode, you need the following:

1.   Make sure your BIOS supports Wake-on-LAN, and that this option has been enabled.  (This step pertains to PC only; Mac users can ignore this.)

2.  Configure your computer to be Wake-on-LAN ready.  Please note that the term in BIOS might vary.  For example, it might be "Wake on LAN," or "Onboard LAN Boot ROM," or something else.

 

For Windows users:

    • Enable Wake-on-LAN in the system BIOS if you want to allow your computer to wake from a powered-off (i.e., Hibernate) state.
    • Configure your LAN network interface adapter (Control Panel -> Device Manager -> Network adapters).

wol_setting_w7.png

 

For Mac users:

    • Make sure the Wake for network access option is selected in the Energy Saver settings.

wake-for-network-access.png

 

3.  Your computer must be connected to your wireless router using the network cable (Ethernet).

4.  If your computer is a laptop (for example, a NB,  Mac Book Pro or Mac Book Air), please make sure the power cable is plugged in to an electrical power source.  If you are using only battery power on the laptop, this may cause an attempt to use the WoL feature to fail.

 

II. Steps to trigger Wake-on-Lan from local network:

Steps required to wake your computer from Sleep or Hibernation mode:

1.  On your tablet/phone, launch the Splashtop Business or Splashtop Personal (Splashtop 2) app.

2.  Keep your computer ON, and make a successful connection, then shut down your computer (power off).

3.  On your tablet/phone, you should see the computer you want to awaken shown as an unavailable one (gray computer icon), like the example shown in the illustration below.

 

wol-3.PNG

 

4.  Tap the "Edit" button  Edit-button-RED-in-Computer-List-on-iPad.png .  A Wake up this computer button will display, as shown above.
5.  Tap on the Wake up this computer button to attempt to wake up the PC computer from either a Powered-off, Sleep or Hibernation state; or a Mac computer from a Sleep state.

note.gif  NOTE:

  • There might be times when you will need to tap the Wake up this computer button several times instead of only one time, to ensure that the computer has been awakened.
  • You could also use the checking tool to make sure the settings are correct.

 

III. Steps to trigger Wake-on-Lan from remote network:

This is only for iOS and Android device users and *not guaranteed* to always be successful.  However, it does work for many cases including the test-cases in our Test Lab.

1.  Make sure you are using iPad with the latest Splashtop Business or Splashtop Personal (Splashtop 2) app, version v2.x.

2.  Tap the Settings button near the upper right corner of the screen.  You can see it in the illustration above, shaped like a gear (Settings-_gear_-icon-in-upper-right.png).

3.  Tap the Advanced tab and then Specify IP Address.  These are indicated in the illustration below.

4.  Manually add a public IP address for the computer that you want to awaken.  Your public IP address should not be like "192.168.x.y" or "10.0.x.y" — If you don't know it, you can find out what the IP address is by visiting a web site such as 'http://www.whatsmyip.org/' from your computer directly.

5.  The Port field is where you specify the starting port number of the three continual port numbers that will be used by Splashtop 2/Personal/Business.  By default, ports 6783, 6784, and 6785 will be used by Splashtop 2/Personal/Business (shown in the illustration below).  We recommend that you keep this default value, if these ports are not occupied by some other app.

6.  Tap the Add button and then click the "Back" button (Back-_arrow_-button-in-upper-left.png) near the upper left corner of the screen, to save it. 

add_pub_ip.PNG

7.  Perform port forwarding (both TCP/UDP for ports 6783~6785, and ports 7, 9) for your Streamer on your home router.  This is important and requires some technical know-how.  The links below provide two samples for your reference:

8.  Take your tablet/phone to a different network (better with strong WiFi signal) than your computer's.  Keep your computer ON, and make a successful connection, then shut down your computer from the Splashtop session.

9.  The remaining steps are the same as steps 3, 4, and 5 in Section II above.

 

note.gif  NOTES: 

  • Wake-on-LAN may not always work if your computer's system BIOS does not support it, or if your home wireless router does not support it.
  • The public IP address could be replaced by inputting the domain name supplied from some free domain services like no-ip.com.
  • Most of the time, Wake-on-LAN may not work via 3G/4G even by port forwarding; it depends on carriers too.

 

 

IV. Wake-on-LAN usage timing and limitations:

  • PC ─ If your PC is in a SleepHibernate, or powered-off state, Splashtop 2/Personal/Business can awaken it to a “waiting for login” screen via the “Wake-on-LAN” feature.
Type Sleep Hibernate Powered off
XP v N/A v
Vista v v v
Win7 v v v
Win8 v v x

 

  • Mac ─ If your Mac is in a Sleep state, Splashtop 2/Personal/Business can awaken it to a “waiting for login” screen (via the “Wake-on-LAN” feature). Currently, it is not possible to awaken a Mac computer from a powered-off state via the WoL feature.
Type Sleep Display sleep Powered off
OS X 10.6.x v   v ** x
OS X 10.7.0 v* v ** x
OS X 10.7.1 v* v ** x
OS X 10.7.2 v* v ** x
OS X 10.8.3 v* v** x

*  A Lion (or Mountain Lion) computer could be awakened from Sleep mode to be in a  Low Power wake mode (=Dark Wake mode), and then connected to, by tapping the computer again in a Discovered Computer list.  Please note that it is essential that the Virtual Driver be installed.  This is very different from the Snow Leopard computer.  (If the first screen displayed on the tablet is abnormal, just tap again.  This is a known issue.)

You can also disable Dark Wake mode by editing the following file.  Please refer to the post (Nov. 4  2012) below this article by one of our valued Splashtop users, King Manuel, for more details.  (Thanks to King Manuel.)

/Library/Preferences/SystemConfiguration/com.apple.Boot.plist

 

**  When your computer goes to Display Sleep, the following conditions will normally be necessary in order to awaken and connect your computer:

I.   The computer listed on the tablet/phone should be in an "available" state (colorful), and can be directly tapped to connect to the Streamer.

II.  Before awakening the computer from Display Sleep mode, please pay attention to the following three items:

a.  Install our Virtual Driver from the Mac Streamer / Settings tab / Install Driver button.
b.  When connecting by iPad, check the option "Mirror Displays" in System Preferences / Displays if it is not checked. (please skip this step if you are not using Splashtop XDisplay)
c.  Don't use a resolution of 800 x 600.  Instead, please use 1024 x 768 or Native resolution.

wol-4.png

wol-2.png

 

 

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46 Comments

  • 0
    Avatar
    Jludu
    Has anyone been able to connect to their MacBook from your ipad remotely, I can connect from home network and not on a wireless cell network or wifif. I beleive the issue is with waking up the mac book.. If some has the time to send setup steps it would be appreciated. My email is jludu@comcast.net. I am not so techincal and therefore having problems with is. jim
  • 0
    Avatar
    Jaff.Kuo

    @TheLabs ,

    Sorry, Splashtop 2 for Android tablet doesn't support manually add IP, but you can do it in Splashtop v1 app.

     

    @Djames,

    When your pc is awaken from Standby mode remotely, please logout your Splashtop account on ipad side-->enter Local mode-->add PUBLIC IP for your pc and save it-->you should see it on streamer list and its status is available(colored), isn't it?

  • 0
    Avatar
    Kyle

    I had WoL working perfectly from my iPhone to my home computer on a remote wifi network a few days ago.  Now it will not work.  I didn't change any settings any where (that I am aware of).  

    However, when I am at home, and turn off wi-fi on my iphone, I am still able to do it.  What is going on there?

  • 0
    Avatar
    Ppetersen.Cpa

    Like "Hueske" my computer is not asleep.  It is on 24/7 and set to NEVER sleep and NEVER hibernate.  When I first setup Splashtop2, everything worked great, but after 2 days, it shows the computer is asleep and will not wake - even when I am using the computer.  I have deleted, reloaded, logged out, logged in, multiple times on both the computer and iPad and nothing changes.  I am going out of town and this is not acceptable.  What do I do?

  • 0
    Avatar
    N.Labs

    @jaff

    now that I've finally been able to buy the access anywhere pack on my android device I want to connect to my PC from a remote network, however there is no advanced settings when I enter the settings menu, only splashtop-account and general preferences. How can I enter the IP of my PC?

  • 0
    Avatar
    Kyle

    @jaff

    1. Previously when I could remotely WoL I was using wifi to access on my iphone at school to my computer at home.  (Not 3g).  However now that is not working.

     

    2. I am using Splashtop2.  

     

    3.  I read about the filtering, however it was working before.  Why doesn't it work now?

     

    4.  Why can I WoL over 3g at my house? Is my iphone somehow secretly still connecting to WiFi?

  • 0
    Avatar
    Jaff.Kuo

    @Ppetersen.Cpa,

    Could you send us your SPLog.txt under C:\Program Files\Splashtop\Splashtop Remote\Server?

    It's a little out of our experience.

  • 0
    Avatar
    Djames

    I understand now about local mode and what you instructed works and I now have the ability to wake and have access to the computer which is not signed into Splashtop account from a remote network with that extra step, HURRAY!  Plus the computer will stay in Standby per your instructions given September 16, 2012 23:18  Thanks

  • 0
    Avatar
    St.Aj

    I am having troubles getting WOL to work correctly. It seems I can make the computer wake on local and remote networks if I try the wake very shortly after I put the computer to sleep or turn it off. However if I try to do wake it after its been off or sleeping for a while, it does not work.

    Any idea how to fix this? Its rather frustrating. 

  • 0
    Avatar
    Jmi0920

    Hello,

    I got Splashtop yesterday and all I can say is that it's an amazing app and a great deal for 1.99 to access remotely. 

    I do have a question though. Right now I have my computer (Windows 7) wired up to Ethernet and I've been accessing it on my phone( Android Bionic/Verizon) both through WiFi and 3G. I looked at the remote WoL page and opened up the ports but can't seem to wake my PC on 3G, only on WiFi. Is there a step I'm missing? I opened the ports on the PC, wasn't sure if I should have chosen that or my phone. 

  • 0
    Avatar
    Danasperling

    Oh, I forgot to add that I have the access anywhere pack due to purchasing Splashtop when it first came out:)

  • 0
    Avatar
    Jaff.Kuo

    @Davidwfrick & all,

    Splashtop 2 only formally supports WoL in local network.

    For Remote WoL cases including 3G/4G, it needs ports forwarding, and only Splashtop 2 for iPad app supports this feature. The other Splashtop 2 apps don't support it, but all Splashtop v1 apps support ports forwarding.

    However, even though the ports forwarding has been done, WoL from remote network still can't be guaranteed to always be successful. We don't know and can't know why or where the magic packet will be filtered during  Internet.

    We are working on another better solution for remote WoL purpose, it still needs more times for polish though.

  • 0
    Avatar
    Jaff.Kuo

    @Jludu,

    If your streamer is running on a mac, please follow the steps to find the log file.

    1. Go(Menu on upper left)->Go to Folder
    2. Type "/Users/Shared/SplashtopStreamer" and click GO

    3. You may see SPLOG.txt there, please send to us.

    Please be informed Splashtop 2 app so far doesn't support Wake-on-LAN from remote network, please keep your mac ON and not entering sleep mode, but Display sleep is okay if you've installed our Virtual Driver.(install from Settings tab)

    If this issue only happened on new update(v2.3.x), please try this old version to see if this issue still happens.

    https://dl.dropboxusercontent.com/u/38993533/Splashtop_Streamer_MAC_v2.2.0.2.dmg

  • 0
    Avatar
    Danasperling

    Before updating to Splashtop 2, I was able to wake up my Mac from hibernation/sleep mode. Since upgrading, I have to walk over to my Mac, wake it up and connect via my ipad once my computer is awake. This is the ONLY way Splashtop will work for me. I am also no longer able to connect via remote network. The gmail feature use to enable me to connect via remote. My computer is NOT directly connected to my router nor is it possible to have it connect to my router due to the router being in a different room. 

    It does not make sense how I was able to wake up my computer using Splashtop 1 when my Mac wasn't connected via ethernet to my router. Thus far, I haven't seen any improvements with Splashtop 2. Please advise on how to wake up my Mac while on my home network. And yes, I checked my energy settings. I am using Mountain Lion. Thank you.

  • 0
    Avatar
    Jaff.Kuo

    @Davidwfrick,

    Splashtop 2 for iPad is the only app being replaced, all the other Splashtop v2 apps are separate from their v1 apps. So we have to keep this feature in v2 ipad app.

    We are working on another better solution for remote WoL purpose, please stay tuned.

  • 0
    Avatar
    Jaff.Kuo

    @Ppetersen.Cpa,

    Not sure if your issue is still there?

    On our system, I see your computer(paul-dade4f8e35) is offline, is it not always ON? Please make sure it won't enter sleep or hibernate mode. Please also confirm if there's any proxy server enabled in the networking your computer is connecting.

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