How do I perform Wake-on-LAN with Splashtop 2/Personal/Business? (WoL)

Splashtop Business and Splashtop Personal (formerly known as Splashtop 2) provide a method to perform Wake-on-LAN (WoL) which is similar to Splashtop v1.x.  However, this is not an intuitive feature, and is performed using somewhat complicated settings.  In this topic, we provide the instructions.

First, we ask that you make sure the following three conditions have been satisfied completely.  Otherwise, there is no chance to make WoL work successfully.  Please verify that the:

  • PC BIOS supports WoL and that the option has been enabled.
  • Settings in Windows or Mac have been properly set up.
  • Computer is connected by Ethernet, not WiFi.

Please note that currently, it is not possible to awaken a Mac computer from a powered-off state via the WoL feature, although it can be done from a sleeping state as described below.

 

I. Settings on Streamers:

To connect to your computer when it is in Sleep or Hibernation mode, you need the following:

1.   Make sure your BIOS supports Wake-on-LAN, and that this option has been enabled.  (This step pertains to PC only; Mac users can ignore this.)

2.  Configure your computer to be Wake-on-LAN ready.  Please note that the term in BIOS might vary.  For example, it might be "Wake on LAN," or "Onboard LAN Boot ROM," or something else.

 

For Windows users:

    • Enable Wake-on-LAN in the system BIOS if you want to allow your computer to wake from a powered-off (i.e., Hibernate) state.
    • Configure your LAN network interface adapter (Control Panel -> Device Manager -> Network adapters).

wol_setting_w7.png

 

For Mac users:

    • Make sure the Wake for network access option is selected in the Energy Saver settings.

wake-for-network-access.png

 

3.  Your computer must be connected to your wireless router using the network cable (Ethernet).

4.  If your computer is a laptop (for example, a NB,  Mac Book Pro or Mac Book Air), please make sure the power cable is plugged in to an electrical power source.  If you are using only battery power on the laptop, this may cause an attempt to use the WoL feature to fail.

 

II. Steps to trigger Wake-on-Lan from local network:

Steps required to wake your computer from Sleep or Hibernation mode:

1.  On your tablet/phone, launch the Splashtop Business or Splashtop Personal (Splashtop 2) app.

2.  Keep your computer ON, and make a successful connection, then shut down your computer (power off).

3.  On your tablet/phone, you should see the computer you want to awaken shown as an unavailable one (gray computer icon), like the example shown in the illustration below.

 

wol-3.PNG

 

4.  Tap the "Edit" button  Edit-button-RED-in-Computer-List-on-iPad.png .  A Wake up this computer button will display, as shown above.
5.  Tap on the Wake up this computer button to attempt to wake up the PC computer from either a Powered-off, Sleep or Hibernation state; or a Mac computer from a Sleep state.

note.gif  NOTE:

  • There might be times when you will need to tap the Wake up this computer button several times instead of only one time, to ensure that the computer has been awakened.
  • You could also use the checking tool to make sure the settings are correct.

 

III. Steps to trigger Wake-on-Lan from remote network:

This is only for iOS and Android device users and *not guaranteed* to always be successful.  However, it does work for many cases including the test-cases in our Test Lab.

1.  Make sure you are using iPad with the latest Splashtop Business or Splashtop Personal (Splashtop 2) app, version v2.x.

2.  Tap the Settings button near the upper right corner of the screen.  You can see it in the illustration above, shaped like a gear (Settings-_gear_-icon-in-upper-right.png).

3.  Tap the Advanced tab and then Specify IP Address.  These are indicated in the illustration below.

4.  Manually add a public IP address for the computer that you want to awaken.  Your public IP address should not be like "192.168.x.y" or "10.0.x.y" — If you don't know it, you can find out what the IP address is by visiting a web site such as 'http://www.whatsmyip.org/' from your computer directly.

5.  The Port field is where you specify the starting port number of the three continual port numbers that will be used by Splashtop 2/Personal/Business.  By default, ports 6783, 6784, and 6785 will be used by Splashtop 2/Personal/Business (shown in the illustration below).  We recommend that you keep this default value, if these ports are not occupied by some other app.

6.  Tap the Add button and then click the "Back" button (Back-_arrow_-button-in-upper-left.png) near the upper left corner of the screen, to save it. 

add_pub_ip.PNG

7.  Perform port forwarding (both TCP/UDP for ports 6783~6785, and ports 7, 9) for your Streamer on your home router.  This is important and requires some technical know-how.  The links below provide two samples for your reference:

8.  Take your tablet/phone to a different network (better with strong WiFi signal) than your computer's.  Keep your computer ON, and make a successful connection, then shut down your computer from the Splashtop session.

9.  The remaining steps are the same as steps 3, 4, and 5 in Section II above.

 

note.gif  NOTES: 

  • Wake-on-LAN may not always work if your computer's system BIOS does not support it, or if your home wireless router does not support it.
  • The public IP address could be replaced by inputting the domain name supplied from some free domain services like no-ip.com.
  • Most of the time, Wake-on-LAN may not work via 3G/4G even by port forwarding; it depends on carriers too.

 

 

IV. Wake-on-LAN usage timing and limitations:

  • PC ─ If your PC is in a SleepHibernate, or powered-off state, Splashtop 2/Personal/Business can awaken it to a “waiting for login” screen via the “Wake-on-LAN” feature.
Type Sleep Hibernate Powered off
XP v N/A v
Vista v v v
Win7 v v v
Win8 v v x

 

  • Mac ─ If your Mac is in a Sleep state, Splashtop 2/Personal/Business can awaken it to a “waiting for login” screen (via the “Wake-on-LAN” feature). Currently, it is not possible to awaken a Mac computer from a powered-off state via the WoL feature.
Type Sleep Display sleep Powered off
OS X 10.6.x v   v ** x
OS X 10.7.0 v* v ** x
OS X 10.7.1 v* v ** x
OS X 10.7.2 v* v ** x
OS X 10.8.3 v* v** x

*  A Lion (or Mountain Lion) computer could be awakened from Sleep mode to be in a  Low Power wake mode (=Dark Wake mode), and then connected to, by tapping the computer again in a Discovered Computer list.  Please note that it is essential that the Virtual Driver be installed.  This is very different from the Snow Leopard computer.  (If the first screen displayed on the tablet is abnormal, just tap again.  This is a known issue.)

You can also disable Dark Wake mode by editing the following file.  Please refer to the post (Nov. 4  2012) below this article by one of our valued Splashtop users, King Manuel, for more details.  (Thanks to King Manuel.)

/Library/Preferences/SystemConfiguration/com.apple.Boot.plist

 

**  When your computer goes to Display Sleep, the following conditions will normally be necessary in order to awaken and connect your computer:

I.   The computer listed on the tablet/phone should be in an "available" state (colorful), and can be directly tapped to connect to the Streamer.

II.  Before awakening the computer from Display Sleep mode, please pay attention to the following three items:

a.  Install our Virtual Driver from the Mac Streamer / Settings tab / Install Driver button.
b.  When connecting by iPad, check the option "Mirror Displays" in System Preferences / Displays if it is not checked. (please skip this step if you are not using Splashtop XDisplay)
c.  Don't use a resolution of 800 x 600.  Instead, please use 1024 x 768 or Native resolution.

wol-4.png

wol-2.png

 

 

Have more questions? Submit a request

45 Comments

  • 0
    Avatar
    Djames
    I am able to wake the computer remotely while not on the LAN by just starting Splashtop 2 on the iPad2, but unable to access the computer with the most recent Streamer unless signed in. Signing in on the computer running streamer prevents it from staying in Sleep mode. It seems.to wake the computer about every 10 min. After entering sleep mode.
  • 0
    Avatar
    Jaff.Kuo

    @Djames,

    If you can do WoL from remote network with Splashtop v1, you should be able to do it with Splashtop v2 too.

    However, the steps are different from v1, please check section III in this article to add a public IP address for your computer, then try to trigger it with steps in section II.

    Note. Log your Splashtop account in on both ipad and computer is required before doing WoL.

    For your another issue, login Splashtop account on Streamer will prevent it from staying in Sleep mode. We still can't see what reason will cause this issue. Could you share us your SPLog.txt (find from C:\Program Files\Splashtop\Splashtop Remote\Server) for our engineering to have a further check?

    Don't know if it's related to the settings in your Windows/Power management. Please try some other options to see if there's any difference too.

  • 0
    Avatar
    Djames

    Thanks for the response and attempt to help.  Just a reminder this did work with Splastop 1

     If I check "Only allow management stations to bring the computer out of standby" in addition to checking "Allow this device to bring the computer out of standby" on the LAN network adapter card settings, the computer will remain in Standby mode while the computer is also signed into the Splashtop Account.  Splashtop will Wake the computer from local network, however, it will not Wake the computer from remote network.  From remote network the computer icon is greyed out and pressing wake the computer does not work either.

    If the "Only allow management stations to bring the computer out of standby" is unchecked and signed into Splastop Account the computer will NOT stay in Standby mode (wakes about every 1-10 min.) even if Splashtop is not running or in the background on the iPad,  but if caught in standby mode, it will awaken as soon as Splashtop is started from remote network and am able to access the computer from remote network.

    If the "Only allow management stations to bring the computer out of standby" is unchecked and NOT signed into Splastop Account the computer will remain in Standby mode.  It will awaken as soon as Splashtop is started from remote network, but am not able to access it because it is not signed into the Splashtop account.  

    All other settings, e.g., external IP address & Router port forwarding settings seem correct and were the same for Splashtop 1

    With Splastop 1, I left the setting unchecked and was not signed into gmail account which allowed the computer to stay in standby mode and with this configuration was able to access the computer from remote network. 

    Are there any other suggestions to enable access from remote network? 

    I attempted to attach a file, but it was extremely slow.  I could email them if you let me know where to send them.

  • 0
    Avatar
    Jaff.Kuo

    @Djames,

    In XP, when you check "Only allow management stations to bring the computer out of standby", the computer will be waked up after an unexpected period should be a known limitation of XP, please read the "description" beneath this option. It doesn't matter with Splashtop app.

     

    Port forwarding is the key to wake up your pc from remote network, there's a way to verify if you have correctly setting up the ports forwarding:

    1. keep your pc alive

    2. When your ipad is connecting to a different network, can you see a 'satellite' on the Streamer on the ipad/streamer list mode?

    If you can't see the 'satellite' on Streamer on ipad, it means you have correctly setting up the ports forwarding.

    Please confirm this point, thanks.

  • 0
    Avatar
    Jaff.Kuo

    @Djames,

    In our internal test, no matter "Only allow management stations to bring the computer out of standby" checked or unchecked, XP will be easily waked up from Standby mode by unknown reasons frequently.

    In your environment ,if the "Only allow management stations to bring the computer out of standby" is unchecked and NOT signed into Splastop Account the computer will remain in Standby mode. And it will awaken as soon as Splashtop is started from remote network, please add another step after pc awaken:

    Enter Local mode, add a public IP for your computer with proper ports forwarding, then try to connect to your pc in local mode.

    This could be a work around for your case too.

  • 0
    Avatar
    N.Labs

    @jaff

    now that I've finally been able to buy the access anywhere pack on my android device I want to connect to my PC from a remote network, however there is no advanced settings when I enter the settings menu, only splashtop-account and general preferences. How can I enter the IP of my PC?

  • 0
    Avatar
    Djames

    Responding to your directions of September 16, 2012 23:18

    With the PC alive (not in standby), connecting to the PC from remote network on the iPad, the computer icon was colored, had NO "satellite", and was able to connect to the PC.  When the PC was in standby mode and I subsequently attempted to WoL from remote network, the PC icon was greyed out and attempting to connect, I received "Unable to connect" w/ S=01 E=84000121 and occassionally S=01 E=00000000.

    In response to your second work around suggestion, after leaving "Only allow management stations to bring the computer out of standby" unchecked and NOT signed into Splastop Account the computer did waken from Standby mode as soon as Splashtop is started from the iPad on a remote network, but the icon was greyed out and after allowing access to the local LAN (which would be impractical when out of town), the icon remained grey, the IP address was still there from remote access and when attempting to signin received mssg "Unable to Connect" Please make sure your computer is on and Splashtop Streamer is running on your computer w/ codes S=01 E=84000100.  SPLog.txt file attached




    SPLog.txt
  • 0
    Avatar
    Jaff.Kuo

    @TheLabs ,

    Sorry, Splashtop 2 for Android tablet doesn't support manually add IP, but you can do it in Splashtop v1 app.

     

    @Djames,

    When your pc is awaken from Standby mode remotely, please logout your Splashtop account on ipad side-->enter Local mode-->add PUBLIC IP for your pc and save it-->you should see it on streamer list and its status is available(colored), isn't it?

  • 0
    Avatar
    N.Labs

    @jaff

     

    so will you add the manual IP setting in an update I bought the access anywhere pack in splashtop 2 to "access my pc from anywhere" and I can't leave my pc on all day.

  • 0
    Avatar
    Djames

    I understand now about local mode and what you instructed works and I now have the ability to wake and have access to the computer which is not signed into Splashtop account from a remote network with that extra step, HURRAY!  Plus the computer will stay in Standby per your instructions given September 16, 2012 23:18  Thanks

  • 0
    Avatar
    Danasperling

    Before updating to Splashtop 2, I was able to wake up my Mac from hibernation/sleep mode. Since upgrading, I have to walk over to my Mac, wake it up and connect via my ipad once my computer is awake. This is the ONLY way Splashtop will work for me. I am also no longer able to connect via remote network. The gmail feature use to enable me to connect via remote. My computer is NOT directly connected to my router nor is it possible to have it connect to my router due to the router being in a different room. 

    It does not make sense how I was able to wake up my computer using Splashtop 1 when my Mac wasn't connected via ethernet to my router. Thus far, I haven't seen any improvements with Splashtop 2. Please advise on how to wake up my Mac while on my home network. And yes, I checked my energy settings. I am using Mountain Lion. Thank you.

  • 0
    Avatar
    Danasperling

    Oh, I forgot to add that I have the access anywhere pack due to purchasing Splashtop when it first came out:)

  • 0
    Avatar
    King Manuel

    I found a solution to my particular problem and thought I'd share it with the group:

     

    On iPad2, I'm using Splashtop 2, trying to access my iMac running lion 10.7.5.

    I was able to somehow "Wake up" the iMac to what I found is being called a "Dark Wake" state. This dark wake state would prevent the Splashtop streamer from loading, hence, the "Wake Up this Computer" would not wake up my iMac to a state that allows Splashtop Streamer to run. Found the following from this link about "Dark Wake":

    http://www.iteleportmobile.com/support/wake

    "

    Lion and Mountain Lion do not currently support Wake On LAN properly.  With the latest update to Lion, and with all versions of Mountain Lion, when Mac OS wakes up from sleep through network activity, it enters a state called "dark wake". In this state, Screen Sharing is active, but doesn't work 100% correctly. If a connection is made to Screen Sharing, it is highly likely that it will result in Screen Sharing ending up in a corrupt state where it just gets stuck.

    ...

    b) If that doesn't work for you, you can also disable dark by following these steps, although we recommend just following option (a):

    1. As an administrator, edit the following file:
      /Library/Preferences/SystemConfiguration/com.apple.Boot.plist
    2. Find the KernelFlags key and change it from:
      <key>Kernel Flags</key>
      <string></string>
      to:
      <key>Kernel Flags</key>
      <string>darkwake=0</string>
    3. Reboot your Mac. Wake on LAN should now work.

    ...


    Splashtop 2 worked for me after reboot.

    If I use my Splashtop 2 to "Wake Up my [iMac]", it wakes the computer AND the display to allow Splashtop Streamer to run hence finalizing the connection... as opposed to just seeing that my computer makes sounds, but display is asleep.

     

    Cheers,

    K

  • 0
    Avatar
    Splashtop Personal

    @King Manuel,

    Thanks for this great sharing. It would be very helpful to our users who need WoL feature on Mac.

  • 0
    Avatar
    pradal

    Hi,

     

    I followed these instructions to setup WOL on my Nexus 7 and windows 7 laptop. I can power up the laptop when it is connected to the router via the ethernet card and the nexus is connected wirelessly to the same home network. But when I am on a remote network on the nexus I can not wake up the laptop (still connected to the router via ethernet cable).

    Again I followed all the instructions of port forwarding on the router and added the ips/ports in the splashtop app on the nexus. What am I missing?

    Help is greatly appreciated.

  • 0
    Avatar
    pradal

    Also I bought the Anywhere Access Pack (the splashtop account page on the table reads : Anywhere Access Pack expires on 2014.12.01) but I did not get anything to download. I am confused. Is this pack downloadable? Is it setup already?

  • 0
    Avatar
    Jaff.Kuo

    @pradal,

    If you can do WoL in the local network, you'll have the chance to do WoL from different network.

    However, Splashtop 2 for Android app currently has an issue on remote WoL case, our engineering is working on fixing it, please wait for our update.

    For AAP, it's a service with subscription model and nothing needs to be downloaded, it should be already activated on your Splashtop account. Try to connect from a different network can prove it. (keep your computer ON without entering sleep/hibernated/power-off state)

  • 0
    Avatar
    Joepshoulak

    Hey. That sentence right at the bottom saying you can't use WoL on a mac from a powered-off state? It'd be really nice if that was at the top. Like, before you read the entire page about how to do it.

     

    Thanks.

  • 0
    Avatar
    Eric Stavale

    I have no problems connecting my ipad to my macbook pro (even when my ipad is on a different network) with splashtop 2. I have my macbook pro connected to ethernet through Netgear Powerline 100 and was even connecting to my macbook with the ipad while the ipad was on a wireless hotspot (3g/4g) on my android device.

    HOWEVER I cannot for the life of me WoL whether the ipad is on the same network or not. I have updated drivers, i have set up my router to port forwarding and everything (and setup my computer to wake for network access).

    Suggestions?!? I have most recent version of mac OS 10.8.2 and updated splashtop for both the ipad and the mac.

     

    Thanks!

    Eric

  • 0
    Avatar
    Kyle

    I had WoL working perfectly from my iPhone to my home computer on a remote wifi network a few days ago.  Now it will not work.  I didn't change any settings any where (that I am aware of).  

    However, when I am at home, and turn off wi-fi on my iphone, I am still able to do it.  What is going on there?

  • 0
    Avatar
    Jaff.Kuo

    @Kyle,

    Is your iphone attaching both 3g and wifi capability?

    Do you use Splashtop v1 for iphone app to awake your computer outside home via 3g?

    Actually, Splashtop app only sends the standard magic packet to streamer when the WoL triggerred. it's easy to be filtered by 3g carrier or ISP vendors, so we mentioned in above article WoL between two different networks is *not guaranteed* to always be successful.

  • 0
    Avatar
    Kyle

    @jaff

    1. Previously when I could remotely WoL I was using wifi to access on my iphone at school to my computer at home.  (Not 3g).  However now that is not working.

     

    2. I am using Splashtop2.  

     

    3.  I read about the filtering, however it was working before.  Why doesn't it work now?

     

    4.  Why can I WoL over 3g at my house? Is my iphone somehow secretly still connecting to WiFi?

  • 0
    Avatar
    St.Aj

    I am having troubles getting WOL to work correctly. It seems I can make the computer wake on local and remote networks if I try the wake very shortly after I put the computer to sleep or turn it off. However if I try to do wake it after its been off or sleeping for a while, it does not work.

    Any idea how to fix this? Its rather frustrating. 

  • 0
    Avatar
    Davidwfrick
    So let me get this straight... Splashtop 2 for iPad can wake up my Win7 PC, but Splashtop 2 for android can not? If so, what kind of nonsense is that?
  • 0
    Avatar
    Jaff.Kuo

    @Davidwfrick & all,

    Splashtop 2 only formally supports WoL in local network.

    For Remote WoL cases including 3G/4G, it needs ports forwarding, and only Splashtop 2 for iPad app supports this feature. The other Splashtop 2 apps don't support it, but all Splashtop v1 apps support ports forwarding.

    However, even though the ports forwarding has been done, WoL from remote network still can't be guaranteed to always be successful. We don't know and can't know why or where the magic packet will be filtered during  Internet.

    We are working on another better solution for remote WoL purpose, it still needs more times for polish though.

  • 0
    Avatar
    Davidwfrick
    @Jaff. Thanks for the quick reply. I completely understand you can not control ISPs or public wifi filtering the packet. What I need to do, is connect to my Home Win7 machine from the road, without leaving the 400 watt beast running 24/7. Hibernate would be fine. But what I'm curious about, is why connecting via IP is supported only in the new Apple app and not the new Android one. Especially when it was supported in the old version. Do you plan on added this back to Splashtop 2 for Android in the future? It doesn't seem fair that only Apple users would get that functionality when we know from 1.x that it can be done in Android. Thank you for your time.
  • 0
    Avatar
    Jaff.Kuo

    @Davidwfrick,

    Splashtop 2 for iPad is the only app being replaced, all the other Splashtop v2 apps are separate from their v1 apps. So we have to keep this feature in v2 ipad app.

    We are working on another better solution for remote WoL purpose, please stay tuned.

  • 0
    Avatar
    203kcontractors

    for weeks i could not get this wol feature to work, but i found a way. make certain the computer you want to put to sleep is connected to ethernet cable.

    here's my configuration: dell inspiron n5010, windows 7 home premium, realtek pcie network adaptor

    go to device manager, click on network adapters and right click on the network adapter and select properties.

    go to advanced tab and select property "shutdown wake-on-lan" and select enabled. Then select 'wake on magic packet' and sent to enabled. then click on power management tab and ensure that all 3 boxes are checked. Click OK.

    put computer to sleep

    start splashtop streamer from remote device. click on computer that you just put to sleep and click edit icon. click 'wake." sleeping computer will wake. then click refresh icon on streamer app and then connect to the computer.

    works for me. hope this helps

  • 0
    Avatar
    203kcontractors

    update to my previous post ............

    the wol feature does not work when trying to connect from a different network.

     

  • 0
    Avatar
    Hueske
    My computer at home is not asleep! I don't know where this situation came from! I am away from home an have tried deleting the program and then reinstalling to no avail! WHY! WHAT! HOW! HELP!
Please sign in to leave a comment.