Splashtop Business and Splashtop Personal (formerly known as Splashtop 2) provide a method to perform Wake-on-LAN (WoL) which is similar to Splashtop v1.x. However, this is not an intuitive feature, and is performed using somewhat complicated settings. In this topic, we provide the instructions.
First, we ask that you make sure the following three conditions have been satisfied completely. Otherwise, there is no chance to make WoL work successfully. Please verify that the:
- PC BIOS supports WoL and that the option has been enabled.
- Settings in Windows or Mac have been properly set up.
- Computer is connected by Ethernet, not WiFi.
Please note that currently, it is not possible to awaken a Mac computer from a powered-off state via the WoL feature, although it can be done from a sleeping state as described below.
I. Settings on Streamers:
To connect to your computer when it is in Sleep or Hibernation mode, you need the following:
1. Make sure your BIOS supports Wake-on-LAN, and that this option has been enabled. (This step pertains to PC only; Mac users can ignore this.)
2. Configure your computer to be Wake-on-LAN ready. Please note that the term in BIOS might vary. For example, it might be "Wake on LAN," or "Onboard LAN Boot ROM," or something else.
For Windows users:
- Enable Wake-on-LAN in the system BIOS if you want to allow your computer to wake from a powered-off (i.e., Hibernate) state.
- Configure your LAN network interface adapter (Control Panel -> Device Manager -> Network adapters).
For Mac users:
- Make sure the Wake for network access option is selected in the Energy Saver settings.
3. Your computer must be connected to your wireless router using the network cable (Ethernet).
4. If your computer is a laptop (for example, a NB, Mac Book Pro or Mac Book Air), please make sure the power cable is plugged in to an electrical power source. If you are using only battery power on the laptop, this may cause an attempt to use the WoL feature to fail.
II. Steps to trigger Wake-on-Lan from local network:
Steps required to wake your computer from Sleep or Hibernation mode:
1. On your tablet/phone, launch the Splashtop Business or Splashtop Personal (Splashtop 2) app.
2. Keep your computer ON, and make a successful connection, then shut down your computer (power off).
3. On your tablet/phone, you should see the computer you want to awaken shown as an unavailable one (gray computer icon), like the example shown in the illustration below.
4. Tap the "Edit" button . A Wake up this computer button will display, as shown above.
5. Tap on the Wake up this computer button to attempt to wake up the PC computer from either a Powered-off, Sleep or Hibernation state; or a Mac computer from a Sleep state.
- There might be times when you will need to tap the Wake up this computer button several times instead of only one time, to ensure that the computer has been awakened.
- You could also use the checking tool to make sure the settings are correct.
III. Steps to trigger Wake-on-Lan from remote network:
This is only for iOS and Android device users and *not guaranteed* to always be successful. However, it does work for many cases including the test-cases in our Test Lab.
1. Make sure you are using iPad with the latest Splashtop Business or Splashtop Personal (Splashtop 2) app, version v2.x.
2. Tap the Settings button near the upper right corner of the screen. You can see it in the illustration above, shaped like a gear ().
3. Tap the Advanced tab and then Specify IP Address. These are indicated in the illustration below.
4. Manually add a public IP address for the computer that you want to awaken. Your public IP address should not be like "192.168.x.y" or "10.0.x.y" — If you don't know it, you can find out what the IP address is by visiting a web site such as 'http://www.whatsmyip.org/' from your computer directly.
5. The Port field is where you specify the starting port number of the three continual port numbers that will be used by Splashtop 2/Personal/Business. By default, ports 6783, 6784, and 6785 will be used by Splashtop 2/Personal/Business (shown in the illustration below). We recommend that you keep this default value, if these ports are not occupied by some other app.
6. Tap the Add button and then click the "Back" button () near the upper left corner of the screen, to save it.
7. Perform port forwarding (both TCP/UDP for ports 6783~6785, and ports 7, 9) for your Streamer on your home router. This is important and requires some technical know-how. The links below provide two samples for your reference:
- Mac lover: Setup Apple Extreme for port forwarding.
- Windows lover or non-Apple wireless router: Setup Linksys Wireless-G Broadband Router for port forwarding.
8. Take your tablet/phone to a different network (better with strong WiFi signal) than your computer's. Keep your computer ON, and make a successful connection, then shut down your computer from the Splashtop session.
9. The remaining steps are the same as steps 3, 4, and 5 in Section II above.
- Wake-on-LAN may not always work if your computer's system BIOS does not support it, or if your home wireless router does not support it.
- The public IP address could be replaced by inputting the domain name supplied from some free domain services like no-ip.com.
- Most of the time, Wake-on-LAN may not work via 3G/4G even by port forwarding; it depends on carriers too.
IV. Wake-on-LAN usage timing and limitations:
- PC ─ If your PC is in a Sleep, Hibernate, or powered-off state, Splashtop 2/Personal/Business can awaken it to a “waiting for login” screen via the “Wake-on-LAN” feature.
- Mac ─ If your Mac is in a Sleep state, Splashtop 2/Personal/Business can awaken it to a “waiting for login” screen (via the “Wake-on-LAN” feature). Currently, it is not possible to awaken a Mac computer from a powered-off state via the WoL feature.
|Type||Sleep||Display sleep||Powered off|
|OS X 10.6.x||v||v **||x|
|OS X 10.7.0||v*||v **||x|
|OS X 10.7.1||v*||v **||x|
|OS X 10.7.2||v*||v **||x|
|OS X 10.8.3||v*||v**||x|
* A Lion (or Mountain Lion) computer could be awakened from Sleep mode to be in a Low Power wake mode (=Dark Wake mode), and then connected to, by tapping the computer again in a Discovered Computer list. Please note that it is essential that the Virtual Driver be installed. This is very different from the Snow Leopard computer. (If the first screen displayed on the tablet is abnormal, just tap again. This is a known issue.)
You can also disable Dark Wake mode by editing the following file. Please refer to the post (Nov. 4 2012) below this article by one of our valued Splashtop users, King Manuel, for more details. (Thanks to King Manuel.)
** When your computer goes to Display Sleep, the following conditions will normally be necessary in order to awaken and connect your computer:
I. The computer listed on the tablet/phone should be in an "available" state (colorful), and can be directly tapped to connect to the Streamer.
II. Before awakening the computer from Display Sleep mode, please pay attention to the following three items:
a. Install our Virtual Driver from the Mac Streamer / Settings tab / Install Driver button.
b. When connecting by iPad, check the option "Mirror Displays" in System Preferences / Displays if it is not checked. (please skip this step if you are not using Splashtop XDisplay)
c. Don't use a resolution of 800 x 600. Instead, please use 1024 x 768 or Native resolution.