After the Streamer installer completed, I can't open the Streamer program.

If installation has finished but Splashtop Streamer still cannot start, please try the following suggestions:

Windows Streamer:

  • If you are using Windows XP, and Splashtop Streamer will not start after installation has completed, use Task Manager to stop the SRServer.exe process.  Then manually launch again.
  • We found that if a service process named Terminal Services is disabled, this would prevent the Splashtop Streamer from being launched.  If it is disabled in your case, please enable it manually from Task Manager/Process.

    Note that the Terminal Services process exists only in XP Professional (not in XP Home).  You can find the service as follows: 

    1. Right-click on My Computer and select Manage from the menu.
    2. In the Computer Management window, open Services And Applications in the left pane and click Services.
    3. In the Services pane, there should be a Terminal Services item in the list in the right pane.  If it is disabled, right-click on Terminal Services, select Properties from the menu, then select Manual and click Apply.   The Start button will then be enabled.  
    4. Click the Start button to start Terminal Services.  The Splashtop Streamer should then start up automatically!
  • Renaming the plug-in folder (under C or D:\Program Files\Splashtop\Splashtop Remote\Server) in Windows Vista or Win 7 can solve the "Streamer failed to launch" issue if you also have other Splashtop apps like FileHound, CamCam, Whiteboard...
  • Try un-installing the previous installation, restart the PC, then install again.

 

Mac Streamer:

  • Please make sure your Mac Streamer has been updated to v2.3.0.4 or above, in which we have fixed a known issue related to the Mac Streamer failing to launch.
  • Remove these two files from the  ~Library/preferences folder, then restart the computer to see if there's any difference. (only for Mac Streamer v2.2.x or below versions)

- com.splashtop.Splashtop-Streamer.plist

- com.splashtop.Splashtop-Streamer-UsageTracking.plist

  • Follow these steps to completely uninstall, then install again:

a) Update the Streamer to the latest version if it is an older version.

Download the Mac Streamer at:   http://www.splashtop.com/home
b) Double-click "Splashtop_Streamer_Mac_vx.x.x.x.dmg"
c) Double-click "Uninstall Splashtop Streamer"
d) Click "Run" to un-install Splashtop Remote.
e) Input your user password to continue the "Run" process, if the system requests.
f) Restart your Mac.
g) Confirm that the Streamer is removed completely (the Splashtop Streamer icon will no longer exist in LaunchPad).

caution-icon.gif Note:  Please don't change the Streamer default installation location.  It must be located in the Applications folder in order to be successfully launched or un-installed. 

 

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83 Comments

  • 0
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    Martinez

    I am having the exact same problem as @Renaud.G and @Srelysian, I am running Win 8.1 64 bit and streamer starts and I can see the icon in the task bar but it almost immediately dissapears after I click on it and cannot run it.

  • 0
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    Edmonds_courtney

    Thank you so much!  I now can access my desktop computer on my iPhone and my iPad, saweeeet!  Good work guys!

  • 0
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    Irwin.Josh06

    I have the same problem occurring.  Installed for everyone and updated the registry. 

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    Gary.Butcher

    My problem is a little different. 

    I can start the streamer and it will run all day in the tray when not accessed by splashtop, If I connect, it will run for a short time and then quit. This is the first streamer version (2.3.0.4) I've had that crashes after launch. I have gone through all the normal processes of uninstall, reinstall, reboots and all that but it still crashes after a matter of minutes. Is it possible to have a repository of previous streamers so we can revert if necessary, or at least a link to the last version?

    The previous Mac streamer worked flawlessly on my machine, the latest is effectively unusable and has been since the update.

  • 0
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    Valyina

    I downloaded the streamer for pc (laptop) and I can't install it. I keep getting the following message:

    This installation package could not be opened. Verify that the package exists and that you can access it or contact the application vendor to verify that is a valid Windows Installer package.

    Any help please? Thanks

  • 0
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    Pulkvision

    just bought an iPad Air and try to connect it with my iMac, Snow Leopard

    Installed  by the book, un-installed it, installed it, un-installed it, nothing. I get all the information on it, filled in the IP adress etc. 

    Shame, it look so promissing. 

    Reading all the comment earlier is it possible that Splashtop can do something about it? Try it out themselves on an iPad and Mac?

    Hope so....................................................................

  • 0
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    Martinez
    @Vans.Huang

    I have the latest catalyst whql driver 15.7 installed.
  • 0
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    Dylancox05

    I can't open it!

  • 0
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    Matthias_knab

    I have same problem like others here. Several monthes ago splashtop steamer wordes without any problems. Now it doesnt start anymore. the splashtop icon apears in the windows tray but when I move with the mouse over it it disappears and I cant open it nor can I log in anywhere.

    I have tryed both methodes mentioned here in the comments whether editing the Windows registy nor using the mbase64.bat have solved my problem.

    Can anyone help me?

    I am using splashtop in "all users" option. Graphics card is a ASUS r9 290 with Catalyst 15.7

  • 0
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    Jaff.Kuo

    @Gary.Butcher,

    no connection with Splashtop 2, on your mac, please try these steps:

    1. SPLOG.txt: click Go(upper left)-->Go to folders-->type  "/Users/Shared/SplashtopStreamer/", you should find SPLO.txt there. Please attach it here.

    2. SRStreamerDaemon_xxx_xxx.crash: Launchpad-->Others-->Console-->System Diagnostic Reports(left pan)-->right mouse on it can reveal it in Finder.

    3.Splashtop Streamer_xxx_xxx.crash: Launchpad-->Others-->Console-->User Diagnostic Reports(left pan)-->right mouse on it can reveal it in Finder.

    Hope this helps. (please ignore if the folder is empty)

  • 0
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    Valyina

    Thanks for your reply. Unfortunately I still have the same problem.

  • 0
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    Daaronconway

    i have the lasting upgrade for my Mac mini (maverick) and have an iPad 3. I can get a download on my Mac mini but do not see any where to log in after the download. No icon to open up. Please help and correct this issue.

  • 0
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    Srelysian

    I am actually having the same exact problem as Renauld.G I believe. Windows 7x64: SRServer.exe instantly closes everytime I attempt to launch it manually and it fails to launch on it's own. Strangely enough I attempted to use it while not logged in, it actually connected and allowed me to type my password to log into windows. Once it got into windows the application crashes and ceases to work. I've rebooted, reinstalled repeatedly and even wiped temp folders, and registry entries before re-installing to ensure it was clean. the Service is running fine but nothing else works.

  • 0
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    Bryan.Ruch
    Does anyone know if this issue has been resolved? I just purchased Splashtop 2 and I'm having the same problem others reported. The splash top streamer appears to start and then disappears. Have tried uninstall and reinstall and multiple reboots. Nothing has helped.
  • 0
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    Matthias_knab

    does this mean at this time it isnt possible? where do I find the AMD optimization feature activation menu?

  • 0
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    Jaff.Kuo

    @Gary.Butcher,

    There should be something wrong in our latest mac streamer.

    Could you share us some log files to help us address this issue?

    1. SPLOG.txt :you can easily find it from Spotlight on upper right

    2. SRStreamerDaemon_xxx : you can find it in Console/System Diagnostic Reports

    3. Splashtop Streamer_xxx : you can find it in Console/User Diagnostic Reports

    Looking forward to receiving your response.

  • 0
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    vans.huang

    @Valyina,

    Do you use Windows 8 RT? or normal Windows 8? Streamer currently does not support Windows 8 RT.

  • 0
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    Steven Gregory

    I

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    Vanessa

    After downloading the streamer, it is not installing.  it does nothing after double clicking the .exe.  I am running windows 7 pro 64-bit.

  • 0
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    vans.huang

    @Srelysian & Martinez,

    That might be different issues. Do you use AMD graphics on your Streamer computer? If so, could I know the Catalyst version on it?

  • 0
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    Bryan.Ruch

    When I checked what my computer name was set to, it was blank.  I entered a name for Computer Name, uninstalled and reinstalled Splashtop Streamer and it is working now.  Thank you very much.  I didn't occur to me that the mac wouldn't have a default name assigned and not just be blank.

  • 0
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    vans.huang

    @all who has the Streamer issue with Catalyst 15.7,

    Please refer to https://support-splashtoppersonal.splashtop.com/entries/95372048 for more detailed instructions to work the issue around.

  • 0
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    Jaff.Kuo

    @Gary.Butcher

    The mac streamer v2.3.0.4 has some known issues may cause the issue you got, please try again with these steps and sequence.

    Please follow these steps to completely uninstall Streamer:
    (0). Go(Menu on upper left)-->Downloads to open the Download folder
    (1). D-click "Splashtop_Streamer_Mac_v2.3.0.4.dmg".
    (2). D-click "Uninstall Splashtop Streamer".
    (3). Click "Open" if there's a warning message box prompted
    (4). Input user password to continue the Running if system requests you.
    (5). Restart your Mac
    (6). Confirm Streamer is removed completely (no more Splashtop Streamer icon exists in LaunchPad).

    Follow these steps to uninstall Soundflower:
    1.Click "Go" on Tray menu(upper left)
    2.Click "Go to Folders" item
    3.Type "/System/Library/Extensions"
    4.Find the file "Soundlflower.kext"
    5.Remove it and restart Mac system
    6.Open the System Preferences -> Sound -> Output
    You should not see SoundFlower any more in Output tab.

    Reinstall mac streamer v2.3.0.4:
    (1). D-click "Splashtop_Streamer_Mac_v2.3.0.4.dmg".
    (2). D-click "Splashtop Streamer.pkg" and complete the installation procedures.
    (3). Restart computer again.
    (4). Please confirm that the Computer Name field in the Sharing screen is not empty.  You can find it under System Preferences--> Sharing. Fill your computer name if it's empty.

    Try again!

    If you have left your mac unconnected over 12 hours or still can't connect to it, before making another connection, please exit Streamer and re-launch again. We'll fix all these known in next update, it's coming soon, next week maybe.

  • 0
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    Valyina

    Sorry I forgot to mention that the platform is Windows 8

  • 0
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    Drswan

    I also downloaded the streamer install for Windows ( running 2003 server) and it installs then uninstalls all the files.

  • 0
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    Srelysian

    @Vans.Huang

    I am using Catalyst version 15.7

  • 0
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    Jaff.Kuo

    @Bryan.Ruch ,

    Please update your Mac streamer to latest v2.3.0.4, it's fixed an issue similar to your issue.

  • 0
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    Matthias_knab

    I got it work.

    I have got an other question. Will there ever be fullscreen support in games? Some games like Assassins Creed Black flag dont support window mode so people cant play it. Also in window mode we dont have hardware accaleration.

    In window mode the cpu will do its job not the gpu.

  • 0
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    Gary.Butcher

    Thank you for the info, unfortunately it didn't help.

    Would it be possible to post a link to the previous Mac streamer so I can get connected.

    Thanks.

  • 0
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    vans.huang

    @Valyina,

    I am guessing the package might be corrupted, please visit [ http://www.splashtop.com/personal ] to re-download Streamer package to see if it could work.

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