Why do I only see part of my computer screen on my tablet/phone?

This normally occurs if you are using the Win7 Streamer.  Here are some suggestions you can try:

 

1.  A simple uninstall-->reinstall-->restart sometimes can solve this issue. If it doesn't work, please try the following steps.

2.  Use the display option "Use computer's native display setting" on the tablet/phone.  To change the screen resolution option, tap the "options" icon to the right of the desired computer name in the list, then change the resolution as desired.

 edit.png

3.  If you are using the Aero theme, the "Custom DPI setting" option will be enabled.  Please check the current value and try to select different scaling sizes, i.e. 100%, 125%, or 150%, to see if there is any difference.

 

4.  If you are not using the Aero theme, the "Custom DPI setting" option will be disabled, but you can still try to change the scaling size to see if there is any difference.  Generally, 100% or 125% should be good for Splashtop Remote.

 

DPI.jpg

 

note.gif  NOTE:  You can verify whether or not you are using the Aero Theme via the Control Panel:

Control Panel > Appearance and Personalization > Personalization

There will be 3 options (as below) and you will see which one you are using:

  • My themes
  • Aero themes
  • Basic and High Contrast themes
Have more questions? Submit a request

20 Comments

  • 0
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    kevin isbister

    I can't see the whole screen on my Ipad and I see 2 screens rather than just 1. it also blacks out my servers screen when it's logged in. Can someone please give me a call at 306-961-4104.

    Thank you

    Kevin

  • 0
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    Kudlfrance
    I tried al the suggestions but they don' t help. Thank you, I won ' t try it any more.
  • 0
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    Happyinkognito

    Hi

     

    Havin this problem also on a Mac. How do I solve this?

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    Jmknapp80

    I am also having this problem on my mac using Mavericks. The streamer is on a Windows 81. machine. I am only able to view about a quarter of my screen. Changing the resolutions does nothing. I've been using this software for many years, and this just starting acting up. I'm not sure if it's because of Mavericks or Windows 8.1

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    Mckenzie

    I'm guessing that on a Mac, this has to do with Mavericks as I'm experiencing the same thing ever since upgrading my OS. Frustrating as I've relied on this software to quickly do work when I'm away from my office. I hope there is a solution soon. 

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    John.Gellatly

    Just thought I'd add my voice to the chorus ... having the exact same problem as Jmknapp80 and Mckenzie. Have tried everything to no avail with servers that are on both Win 7 and OS X 10.9.

    Has been working so well, am sure hoping this bit of trouble on Mac clients gets fixed up promptly.

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    David
    Much the same problem accessing an iMac 27" running Mavericks from an iPad. Depending on setting chosen, either screen is so small it is unreadable (perfectly normal, of corse), or only a quarter of the screen can be seen, in which case vertical scrolling is fine, but horizontal scrolling is impossible. Promising, but unusable.
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    Link21

    Same problem on mac running mavericks. Please fix this as there are many people with the same problem that won't post here (I waited a few months but its still not fixed).

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    Khnieuwhof

    For me the same issue. Please make the program compatible with my macbook. i see only 25% of the screen.

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    Keith.Bartig

    For me the issue is definitely linked to upgrading my Mac to Mavericks.  I am connecting from a Mavericks Macbook Pro to a Windows 7 PC and have tried all resolution settings.  Please fix soon.  Thank you!

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    Christoph

    Hello, I have the same problems streaming from Win and Mac to Maveric so please let me know when the problem is fixed!!! You have my mailadress!!!

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    Sven.Christian

    The solution to this exists, but it is not a good enough one. On your mac with retina,  right click on the ST Remote in Finder, click on get info, then set the program to "Run in Low Resolution" this fixes the issue. 

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    Cglaguna

    Add me to the list, I had to remote my 2 display computer from my iphone, it wasn't fun.

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    John.Gellatly

    Thanks, Sven.Christian - your suggestion to "Run in Low Resolution" allowed me to use my MacBook Pro with Retina display to control my Windows PC for the first time since upgrading to OS-X Mavericks, without having to go through my Parallels Windows environment.

    Classic example of a user community helping us regular joes out ... thank you again so much for solving this small annoyance in my life.

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    Josh2slosh

    For me, my android phone only shows the screen vertically, so that it doesn't go into full screen mode. This annoys me, because I am using this app specifically for some tests I am making with others things I have been doing, and it isn't cooperating the way I want it to. Could it be my phone being stupid? To be honest, that might seem logical to me. But if it isn't, I still need help with it. Thanks.

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    David

    Works fine now under iOS 7.1, with latest release of Splashtop.

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    Alex.Xu

    @josh2slosh,

    there are two possible causes, one is you have set your phone's display to be vertically only, please check the setting in your android settings\display. the another possible cause is you have accicently locked the orientation inour app, please check it on the toolbar which can be called out by tapping the bottom right icon when you've connected to a remote computer.

    hope it helps.

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    Ttnmoore

    I am experiencing this 1/2 screen/full screen problem with iOS 8. It seems totally random which screen size I get when I log in to Splashtop 2. 

    The screen that appears on my iPad isn't scaled to fit the screen. Instead, it is the full size screen of my Mac. The two-finger scroll is also not working very well and has a tendency to resize object at random, which means that sometimes I get very large documents and websites and sometimes very, very tiny ones.

    Any ideas?

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    Guitartumbles

    I am running OS X El Cap on my macbook W/ Retina and my iMac 27". My macbook can only see 1/4 of the iMac login screen. I tried all resolution setting available none of them work. This is not good for me..... Please help resolve this issue.

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    Schmitt.Joel

    Same for me:El Capitan on both ends... never connects - endless loop - when selecting native res (either the one from the client, or the one from the server). Lower res (800 or 1024) connects, but is completely unusable.

    :-(((( Why did I pay a subscription!

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