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I want to subscribe to Anywhere Access Pack or Productivity Pack. How do I do this?

Comments

93 comments

  • Frank Lehnerz

    And for those of us who don't have iPads?

    1
  • Jaff.Kuo

    @Curt Wrigley, othon fernandez,

    Thanks for your feedback. Could you share us what android tablet you are using? we'll have a check. It would be much appreciated if you can give us a screenshot.

     

    We really don't favor any OS/device users. We are only focusing on delivering best products for our users. However, there will be differences.  ie, Android users benefit from Tegra/Snapdragon optimization, which iOS users don't (as Apple hardware is closed). Besides device differences, different policies exist across app stores (apple, google, amazon, rim, microsoft…), introducing constraints.   As an example, Apple doesn’t allow an app to have different prices in different countries, while Google Play allow this.   Some app stores support in-app-purchase and subscription but some don’t.   The refund policies are different across stores.   There are more jailbroken devices/apps for certain OS than the others, which we have to worry about overloading our infrastructure.   Please also note that Splastop2 Android is free while Splashtop2 has always been a paid app on iPad.   We do make different pricing strategy and plan for different device and markets due to different constraints.

    0
  • Yammy777

    I cant able to use access pack anywhere after payment please help.

    0
  • Balazs Soltesz

    i purchased Splashtop HD app 3 weeks ago. And now i have to pay again ????? Only for a new login method ? No way.

    0
  • Vince_tv
    Не так давно можно было получить платный доступ, бесплатно, нужно было пригласить друга, а сейчас я не могу найти ссылку для приглашения.
    0
  • Clementkids

    @scott davis

    Thank you very much. This has worked for me too. If you are on the same LAN as the splashtop streamer the buy button doesn't appear. Logging out of the streamer on your computer makes a prompt come up to purchase the anywhere access pack on your tablet.

     

    @jaff

    The problem is resolved. The buttons is not there unless the streamer and tablet are on different networks.

    0
  • Chris
    Hi! Great app. Whilst I use my tablet away from home, does your app protect the rest of the device, or just itself when on public wifi hotspot? Don't want to buy Access Anywhere pack unless the Whole tablet is secure. Please advise, thank you.
    0
  • Jordblake
    Splash top says it can't complete my purchas amd it cant access the iTunes store despite the fact that I am connected to the Internet. My settings are correctly configured to allow in-app purchases as well.
    0
  • Danielsfbay
    I would like t o manage multiple pc's from a single device. Do I need to purchase multiple licenses? How do I go about doing that?
    0
  • Somarshi Chichhula

    Hello i use an samsuung android tablet i want to buy the Anywhere Access Pack.

    From when is it available for android??

    Please rply me..:D

    0
  • Claudinhonei809

    minha conta expirou como faça para reativa-la

    0
  • Clementkids

    "@Scott Davis, 

    We are aware on some particular platform, like Galaxy Tab 2, due to its resolution, the purchase button is invisible, however, for Nexus 7, it should be OK, maybe due to your customized font setting, please temporarily set it to "Normal" in "Settings">"Display">"Font Size". thanks."

    I also have a Nexus 7, it is not OK. The buy button is missing, not cut off due to resolution or font size.   You cannot purchase the AAP on the Nexus 7 as of 9/13/12.

    0
  • Jaff.Kuo

    @Chris,

    When you connect your device to your computer anywhere via any connection ways(wifi, 3g/4g), there will be a SSL tunnel dynamically built up with AES-256 encryption, the security level is same as most of current on-line shopping.

    More descriptions on this link about security of Splashtop 2.

    http://support-splashtop2.splashtop.com/entries/21550738-is-it-secure-to-work-with-my-private-data-operations-during-the-remote-sessions-using-my-splashtop-a

    0
  • Npc.Ekberg

    Dont really get this! Do I need a subscription to use the remote ? I can not get pass the subscription screen anyway. Ans im on the same network.

    0
  • az.1296lol

    I try subscribe but page not found

    0
  • Max Cristin

    I installed Splashtop 2 HD on my Nexus 7 tablet. I might be interested in buying the Access Pack, but the purchase screen (shown on this page) gets cut of on my screen (resolution 1280x720) without the option to scroll or zoom out, so I can't press the buttons.

    0
  • Khenson

    I purchased the AAP via my Samsung Galaxy 4S/ Google Play. The purchase is showing in my bank account, however, it is NOT appearing as a purchased item in my Splashtop account.  What's going on?  Why is not appearing since I did purchase it?

    0
  • Jaff.Kuo

    @Balazs Soltesz,

    Your AAP will be expired on 6 Oct. It should be still valid at this moment, if you got a status of 'expired', there should be something wrong. Please check this link for more info for all "Status".

    http://support-splashtop2.splashtop.com/entries/21771628-how-do-i-check-if-my-anywhere-access-pack-aap-has-expired

    And I'd like to have a clarification about the "Buy" button in Splashtop Account Tab, it's a new feature we added since v2.1.0.5, it's for the convenience for the users who want to extend their AAP usage before waiting its expiration.

    0
  • vans.huang

    @Dennismullins16,

    Please follow the instruction to cancel the Productivity Pack subscription: https://support.apple.com/en-us/HT202039. Then ask a refund from Apple:

    1.            Go to https://getsupport.apple.com/
    2.            Choose "Apps & Software:
    3.            Choose IOS apps
    4.            Choose "App Store, Itune Store & Music
    5.            Choose "the topic is not listed"
    6.            Type "refund" and press continue
     
    Then please come to our web portal (my.splashtop.com) to start a new Anywhere Access Pack subscription.
     
    Hope this helps.
    Vans
    0
  • Jaff.Kuo

    @TheLabs,

    Thanks for correction.

    Behavior on Android is different from iPad's, I've updated the description for Android in above article. (step #5 : NOTES)

    So, current known issues are:

    1. small resolution (like 1024x600 or less) will cause the Buttons in Purchase page cut off

    2. Purchase buttons only shown when tablet and computer are in different networks.

    Our next update will improve these two issues.

    0
  • Jaff.Kuo

    @Abdulkareem Alqubaisi,

    When you get the error message " Cannot connect to iTunes Store ", have you confirmed the Internet is still available on your tablet/phone?

    Have your ipad(?) been JB?

    0
  • Jaff.Kuo

    @Npc.Ekberg,

    If your android device and computer are connecting to a same router and got 'satellite' icon, probably it's blocked by firewall, please check this link for more info about firewall settings adjustment.

    https://support-splashtop2.splashtop.com/entries/21704371-Why-do-I-get-a-satellite-on-the-computer-name-My-tablet-and-computer-are-on-the-same-local-network-

    0
  • othon fernandez

    As Ben just said. Why ipad is free and android is with charge.  I have splashtop hd and now I have to pay for this also? and yearly?

    0
  • Alex.Xu

    @Danielsfbay, 

    The Anywhere Access service is bound to a Splashtop Account, so, although you have multiple PCs, you do need only one Anywhere Access subscription to access them.

    0
  • Jonathan

    I just updated to Splashtop 2 on my Apple Ipad (held off due to various comments on the Appstore). However I found that I didn't have the AAP lifetime free? I was under the impression that this was the case if I updated from Splashop 1 from my apple ipad.

     

    0
  • Jaff.Kuo

    @Clementkids,

    v2.0.0.18 with "Normal" font size on Nexus 7 should be able to see the Buy button, can't you?

    Could you share us a screenshot on that page?

    0
  • Abdulkareem Alqubaisi

    I created a splashtop account same as the apple id account, I did allow the in-app purchases, i press the blue buy tab, choose 1 month pack and then confirm my In App purchase by pressing buy, then a message shows up saying " Cannot connect to iTunes Store "

    Please help 

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  • Mike115

    Can I use my @me.com account or does it have to be gmail account? I am able to log in to Google with my .me account.

    0
  • Jaff.Kuo

    @art mcallister,

    Splashtop 2 is currently only for iPad and Android tablets, the other apps can use Streamer v2.x but still need to use gmail for remote connection case.

    Connected via ethernet for Streamer is required for WoL feature.

    0
  • Alex.Xu

    @Pkjorlie, 

    Sorry for running into this issue, please open a ticket by clicking "Contact us" inside our app on your device, we need more info, like your Splashtop Account etc to investigate it. thanks.

    0

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