Why does my touch function fail to work after installing Windows 10 Anniversary update?

Problem

When trying to establish remote sessions from iPad to Windows 10 computers with Windows 10 Anniversary update installed (KB3176929), the touch function will not work during the remote session.

Workaround

Go to Device Manager on the Windows 10 computer, find Splashtop Virtual Hid under Human Interface Devices, right click to disable it. Then the touch function will work again.

hid.jpg

 

Note:

  1. Trackpad mode still works with Hid driver installed.
  2. You could check if you have Windows 10 Anniversary update installed under Programs and Features / View installed updates.
    update.jpg
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9 Comments

  • 0
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    Krist.Windels

    I reinstalled Splashtop Streamer and Splashtop Personal on my PC after uninstalling Splashtop Streamer first. Uninstalling Splashtop streamer resulted in a never disappearing window with a never ending "in progress" turning around icon. After pressing "cancel" I noticed the streamer was not mentioned anymore in the software list. So I reinstalled. Streamer returned to the software list as one could expect. After this I was unable to try the work-around solution for my initial problem: "touch function failed to work after installing Windows 10 Anniversary update" because "SplashtopVirtual Hid" is not mentioned in the Device manager list of HID's. As a result the settings of Splashtop Streamer are not working anymore. When I connect with my iPad to my remote PC, I can see the Win10 opening screen with some nice picture on it, but when i swipe the screen to be able to type my pasword for logging in, I cannot see any textbox to type. When I go to my PC, I can see a window saying "blanking the screen will not be possible for this session" (eventhough I disabeled that option in the streamer options). I can only see that window on my PC screen, not on my iPad. When I click away that window and type my password on my PC, I can wordk on my remote PC from my iPad. Finally when I stop using Splashtop Personal on my iPad, the login screen for Win10 reappears (eventhough that option is now disabled. I will probably have to find a way to properly uninstall Splashtop before reinstalling. Any suggestions on that?

  • 0
    Avatar
    Vans.Huang

    @Krist.Windels

    I attached cleanup tools so you could uninstall the app and streamer then re-install.
    If you still see the issue please let us know.




    CleanUpInstaller.zip
    CleanUpInstaller(msi).zip
  • 0
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    Gerrygreenberg

    I Installed the Windows 10 anniversary update and applied the workaround but am still unable to use the touch function when connected to my iPad Pro. Any Suggestions?

  • 0
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    Vans.Huang

    @Gerrygreenberg,

    Can we have a screenshot of Device Manager / Human interface devices? After disabling the virtual hid, did you restart the streamer or the PC?

  • 0
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    Wonderings

    Disabling in device manager worked for me. I was about to post a question for this very problem after an update to windows 10 yesterday. 

  • 0
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    Lighthousedreamz
    This fix worked for about a week or less and then I go to use my splashtop again and my touch is not working again. I am not home to be able to check if this somehow got turned back on and if it did,how do we prevent Windows 10 from turning this back on? So now, I'm not home and not able to get access which I think after changing this setting once and if Windows did switch it back, that's very crappy of Windows and makes me wonder just how much "power" to our PC's are we allowing Microsoft?
  • 0
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    Vans.Huang

    @Lighthousedreamz,

    When you go back home, could you please help check if virtual HID is still installed? Thank you!

  • 0
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    Jonovan.Ramroop
    Edited by Jonovan.Ramroop
  • 0
    Avatar
    Vans.Huang

    @Jonovan.Ramroop ,

    I would like to collect more info to address the issue:

    1. It is the tool bar or settings in Chrome browser that you can't touch to work, or the links on the web page opened by Chrome browser?

    2. Does the issue happen every time during the remote session?

    3. Will restart the Chrome browser fix the issue? Can you re-install Chrome browser then see if it works?

    Please let us know, thank you.

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