Splashtop Personal crash issue on iOS 8 devices

Avatar
Splashtop Personal
Follow

Splashtop Personal crashes when trying to establish remote connection on iOS 8 devices. Our engineering team has fixed the issue. The fixed version 2.5.5.4 has also been submitted to Apple and is waiting for Apple's approval.

Sorry for the inconvenience and please feel free to leave comment or file a ticket to our supporters if there are any questions.

 

Edited 2014/9/21

We will keep you informed at this post and also homepage once it passes the review and is available.
Our update on Facebook: https://www.facebook.com/Splashtop/posts/930069663693411
Our update on Twitter: https://twitter.com/splashtop/status/512655790918754304

Edited 2014/9/22

Splashtop Personal 2.5.5.4 for iPad and 2.5.5.2 for iPhone are now available on Apple Appstore! Please upgrade Splashtop Personal app on your iOS devices.

 

Edited 2014/10/22

With recent iOS 8.1 update, it might not show background or some buttons normally using Splashtop Personal app on iPhone 6+, we quickly fix the issue and will submit the app to Apple soon (after we done some basic internal tests).

 

Edited 2014/11/4

The issue mentioned at 10/22 on iPhone 6+ has been solved, please download latest version of Splashtop client from Apple AppStore.

Have more questions? Submit a request

87 Comments

Date Votes
  • 0
    Avatar
    Forshay
    Please hurry with the fix for iOS 8.0. Cannot connect at all
  • 0
    Avatar
    Damon.Kindopp

    Would have been nice if that bug had been addressed before iOS 8 was released!

  • 0
    Avatar
    Damon.Kindopp

    Would have been nice if that bug had been addressed before iOS 8 was released!

  • 0
    Avatar
    Forshay

    Please fix this inability to work with IOS 8.0

  • 0
    Avatar
    Twoguysinmex
    Would have been nice to have had a warning about this! I would have waited to upgrade to IOS 8
  • 0
    Avatar
    Spectrum138

    2 Weeks? that is ridiculous.

    So I have no remote access for 2 weeks?. At the very least I'd like some compensation.

  • 0
    Avatar
    vans.huang

    @Spectrum138 & all,

    We modified the estimated ready time in the article, and are talking to technical team for more details. We will update it again here soon. 

  • 0
    Avatar
    Dsantin

    This is a scam. I thought they were a reputable company and took care of their customers. What are you waiting for solve the problem? that is ridiculous.

  • 0
    Avatar
    Theppner
    This crash business hurts my feelings!
  • 0
    Avatar
    Forshay

    This isn't good. They should have known about the Apple release of IOS 8.0 and prepared for it. Most APPS have already sent down their updates for IOS 8.0. Get with the program.

  • 0
    Avatar
    Vitinho.7s
    A Mail would be precious have to go back to seven
  • 0
    Avatar
    Bcmail

    @Dsantin  They have already submitted a fix to Apple.  Did you not read the thread?  What exactly is the scam here?

  • 0
    Avatar
    Dsantin
    @Bcmail the error was notified 6 weeks ago. The fix must be sended long time ago. Apple launches betas for developers to test their programs.
  • 0
    Avatar
    Lukaszkrol
    the fix cant be send to apple as apple doesnt own the code, are you saying you implemented the fix and updated the software to work with iOS8, then you send it to apple and you wait for it to show on the app store? dear splashtop please conider compensaiting your customers for this outage
  • 0
    Avatar
    Marklovespogo
    So how long then until it will be approved? This is not cool.
  • 0
    Avatar
    Jason.Ahlstrom
    I have to agree with the "not cool" sentiment expressed above. You are currently the top-grossing business app on the iTunes Store. You've known about this issue since August 6th (see https://support-splashtoppersonal.splashtop.com/entries/94098973-Splashtop-crashes-in-latest-beta-versien-of-iOS-8 for thread). I put up with Splashtop not connecting about 25% of the time because it's brilliant when it does work, but this is too much.
  • 0
    Avatar
    Msonbum
    I love this program but this should have been addressed sooner so we the customer wouldn't be left hanging. I hope you hurry up because it's a very helpful app.
  • 0
    Avatar
    Trickvarona
    This is very sloppy business, had I known I would have purchases a competitors product. This reflects very poorly on your firm and suggests yours is an inferior product. Any chance you're offering refunds to those of us who believed yours was a product worth buying? You should be ashamed as a business and a merchant.
  • 0
    Avatar
    Centen
    in the future I will not be so quick about switching to a new iOS.
  • 0
    Avatar
    Gbacon
    What a bunch of whining pusses. It's an irritation. What did you pay for this excellent program? I bought two or three and Splastop was best by far. Get your panties out of a wad and chill for a few days. Go by the main competition who once charged 10 times as much for a poor performing product.
  • 0
    Avatar
    Aaronj1122
    Just a simple notification to users that they should delay their upgrade to iOS 8would have been big help. Hopefully Apply will approve the fix shortly, but this sure makes me wonder about how prepared the company is regarding future upgrades. The release date for iOS 8 hasn't exactly been a secret - not sure of how much advanced notice from a technical standpoint Apple gives developers, but this is a disappointment overall.
  • 0
    Avatar
    Dmroz

    This is the exact reason I despise Apple and their products.  I don't blame Splashtop for the technical glitch and timing to repair it but it could have been handled a bit better by letting owners of your app know not to upgrade to IOS8 until the bug was fixed in an update.  I know many of the apps that have updates already for IOS8 were very minor tweaks to their apps.   I'm certain changes to a remote desktop application are not simple cosmetic adjustments.  IOS8 itself did not upgrade my device properly and all the network connections I have had to be re-established.  I hope everyone is bitching to Apple about their great IOS upgade process.  It sucks! 

  • 0
    Avatar
    Gotnetdudeman313
    You seriously have to update this app to work with iOS 8. You've had access to developer versions of it I'm sure this is not acceptable. I have the legacy application that comes with the subscription automatically but if I were a subscriber I'd be REALLY upset right now. Will your streamer for Mac work with OSX 10.10 Yosemite?
  • 0
    Avatar
    Wolgan
    Any update on when Apple may approve the fix? I'm subscribed to the remote and the productivity pack, and this is really stinging.
  • 0
    Avatar
    Josh
    Still crashing, what a terrible timeline and no warning from support...tsk, tsk. My clients are freaking out!!! Are you listening Splashtop? Compensation.
  • 0
    Avatar
    Ttnmoore

    I installed iOS 8 on my phone and iPad. I then bought Splashtop 2 and paid for the access anywhere. THEN I installed Splashtop 2 on my devices. 

    It doesn't work. I wait. 

  • 0
    Avatar
    Leemahi
    Day 2 of broken app. Hope it gets fixed soon.
  • 0
    Avatar
    Nsbeer

    I think Splashtop have done as much as they can now, up to Apple now to approve and submit on the update servers in the US and Europe. Splashtop should, IMHO have tested the app with a beta of iOS8 as other vendors like Nike, Google and so on have already issued fixes on the day of the update.

  • 0
    Avatar
    Jwspoonjr

    Things like this happen in our complex world, but the way these problems are addressed with a company's customers is a great indicator of the company's capability and credibility. So far Splashtop is failing with their response to the iOS8 update problems and paying for this failure based on the growing number of recent one star reviews in the App Store. We all receive plenty of communication from Splashtop when they have a new product or service to sell or when they have an opportunity to toot their own horn, but now Splashtop needs to take responsibility and notify customers of this problem so they are not left in the dark. If I had received notice I would have delayed the OS update - now the only option I have is to complain and leave one star reviews...

  • 0
    Avatar
    Marbak71
    Two weeks is a very long time without remote access
Please sign in to leave a comment.