What are the differences between the v2 and v3 streamer?

We released version 3 of our Windows and Mac streamer back in August 2015. The new version is a major re-architecture and vastly improves connection reliability. The new streamer supports Splashtop Personal, Splashtop Business, and Splashtop Classroom. We encourage you to upgrade to it and let us know your feedback.

When you download the streamer from www.splashtop.com, you'll be getting version 3 of the streamer.

Improvements in v3 streamer

  • Truly runs as a service on Windows and Mac
  • No more session disconnects when logging in, logging out, or switching user
  • Reliable connectivity to a Windows Server's console session
  • Supports Mac OS X 10.11 (El Capitan)
  • No duplicate entries of the same computer on the computer list
  • Better protection against streamer modifications by non-admin users
  • Supports authentication with Windows and Mac OS credentials via API (Splashtop Business only)
  • Supports new features in Splashtop Business such as remote print, disconnect session, etc.
  • Various bug fixes

(More background info on the v3 streamer)

 

note.gifNote:

With all that said, there are some reasons to continue using the old v2 streamer:

  • You are using our gen-1 apps such as Splashtop CamCam, Splashtop Whiteboard, and gen-1 Splashtop Remote Desktop app which let you use your Google account to connect across the Internet.
  • Users with standard (non-admin) user accounts need to be able to configure the streamer and log in with their own Splashtop credentials.
  • You don't have Splashtop Business but you do need to require the Windows or Mac user name and password upon connection.

Here are the download links to get the v2 streamer:

  • Windows streamer v2.6.5.12: https://db.tt/lHsJ6e4J
  • Mac streamer v2.6.5.6: https://db.tt/T2ByBFJc


If your Mac is running Mac OS X 10.6, please see this link.

Have more questions? Submit a request

22 Comments

  • 0
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    Reinsen85

    google connect was so good. its sad i have to look for another software when this gets outdated.

  • 0
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    Vans.Huang

    @Reinsen85,

    Could I know what the issue you encountered is using Splashtop?

  • 0
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    Ayalaa

    Google connect was great, i think ill have to go elsewhere also.

  • 0
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    Vans.Huang

    @Ayalaa,

    V2 streamer still supports Google log-in (Internet Discover), please use the link in the article to download v2 streamer.

  • 0
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    Tahoe9813

    Release 3.0.4.3 will not let the streamer sign-in. I've tested this on two Macs running El Cap. DO NOT INSTALL.

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    Eva.Spindler

    I've been using the splashtop remote control on an ASUS Transformer to connect the PC to the Andorid part of the transformer package. Worked great for a while. Now the Google log-in does not work anymore on the android, as the app is categorized "insecure" by Google and no update is around (the app was named "change mode"). Also I cannot update to the new splashtop app (Splashtop remote 2) as for whatever reason the computer is not recognized to run in the local network and the app that is working only on local network is not free. So where is the fix that will make the connection between the ASUS PC and the ASUS android parts of the Transformer work again?

  • 0
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    Vans.Huang

    @Tahoe9813,

    The issue was it can't not log in or it can not install? Is there any error message?
    Please use the uninstall script attached in the streamer dmg file to uninstall the streamer then re-install it again to see if it could work.

     

    @Eva.Spindler,

    It is the Google policy change. Please use Splashtop Personal app to establish remote sessions.
    With Splashtop Personal we host our own relay servers to bridge the cross-firewall remote sessions. It will need to log in your Splashtop account and subscribe Anywhere Access Pack to make Splashtop Personal work to establish remote sessions from outside.

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    Popboymayham

    This works great with Windows But I no longer have a Windows PC, I now have a Dell Chromebook. I would love to be able to use this on my Chromebook the same way. If you could please make a download for Chrome OS that would be greatly appreciated. Thank you.

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    Splashtop

    I am very disappointed. V2 streamed video to my tablet very smooth. V3 lags, I see no improvement *thumbsdown*

  • 0
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    Vans.Huang

    @Popboymayham,

    Chrome version app is supported using Splashtop Business, there currently is no plan supporting this in Personal product.

     

    @Splashtop,

    There should be no performance issue using v3 streamer, and the performance using v3 should have no differences from v2. And v3 is more stable than v2.

    Does the issue constantly happen in your case? Could you please remove and re-install the streamer and see if the issue still happens?

  • 0
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    Splashtop
    I installed v3 several times, the problem stays the same. Video and Audio lag. I went back to v2 and still have no lags.
  • 0
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    Checho9515

    Can you make a v3 streamer for linux?

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    Arsullivan3567

    Splashtop is a bait-and-switch company and should be put down.  How convenient they don't have v1 of the streamer available so they can honor the contract I paid for, which was connectivity ACROSS THE INTERNET at no extra cost.  Now I have to pay an annual fee.  Not a chance!  No notice was given about the change (you have my e-mail address); no warning that upgrading will disable services; no apology for either.  I'm deleting this BS software right now and moving on to a reputable company that honors their commitment to their customers.

  • 0
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    Vans.Huang

    @Arsullivan3567,

    V2 streamer still supports Google log-in Internet Discover feature.

    We have emails notifying end users about the change.

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    Marcociccone89

    Which one should I download  for a windows Rt first generation?

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    Splashtop
    I'm having the same problem as the others here. Used v2 for a long time that worked very well. Updated to 2.6.12 and after a few days I got suspended: The computer "" has been quarantined by Splashtop servers and will be inaccessible remotely for the next 24 hours. It was generating excessive API calls to our servers, causing potential connectivity problems for you and other users. We're really sorry for this issue. This is likely due to a bug in earlier versions of Splashtop streamer (before 3.0.6.0)." so I updated to the latest v3 version and it was SO extremly laggy and when I switched monitors the Android app did not update. Mega urk!
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    Dave

    I'm having problems in MS Word when using my remote Windows 10 laptop to drive my Windows 10 desktop. The desktop interprets a right-click as a left-click. Moving the cursor to the right brings up a Research function. Has anyone else run into this?

  • 0
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    Vans.Huang

    @Splashtop,

    Please execute regedit.exe on the culprit computer with the streamer installed, search registry key "enablenvfbc", then set the value to 0. Then see if you still see the issue.

    @Dave,

    We did not see this before, so the issue only happens when using MS word during a remote session, not on other software? 

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    Dave

    I was about to make the edit to my registry, but I no longer have this problem. Quite a mystery -- but thanks for the registry fix if it returns.

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    Forevermaat

    @Vans.Huang,

    Can you advise exactly where [which folder path(s)] "enablenvfbc" is located or should be located?

    ---

    Also wanted to comment about how to connect to splashtop to show my desktop.  My situation is such that I leave RDP session running nearly 24/7, so that I can have a GUI interface on my win 2008 R2 64 bit server.  So I installed splashtop streamer 2.6.5.x onto this server only for the current user (install option) and I am able to reproduce/stream the users desktop just fine.  It is 'perfect' for my use. I can view and interact with the desktop without having to re-enter any Windows login credentials.

    I decided to test 3.0.8.2 after being prompted: "The computer has been quarantined by Splashtop servers and will be inaccessible remotely for the next 24 hours. It was generating excessive API calls to our servers, causing potential connectivity problems for you and other users."  I have been using the older version for over a year without any issues.

    Anyway, streamer v3.0.8.2 does not prompt for install for 'current user only'.  When I try to logon from android app, instead of seeing the desktop of the desired user already streamed, I see a windows switch user screen.  I must then pick the user I want AND login (as if the user was not already logged in).

    I'm not saying that this is a bug.  This might help other users.  But I want to be able to isolate the v3.x streamer to a specific user.  Is there a command line parameter to use when installing or launching the SRService?

    I tried to launch the service as the user I would be streaming, but all I got on android device was black screen.

    I went back to 2.6.5.12 and all worked perfectly again.

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    K.Estaya

    I have the Splashtop Remote Desktop app and the Splashtop Remote Desktop HD app and for internet Discovery both require my Google login information. I've tried downloading old versions of the Splashtop Streamer and none of them allow me to use my Google login information so I can't use Internet Discovery at all. All the streamers I found require my Splashtop login. Can someone please help me troubleshoot this issue? Thank you.

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    Splashtop Personal

    @K.Estaya,

    Only v2 streamer has Internet discover option and it is under Advanced tab in the streamer. You could ignore Splashtop account log-in request under status tab, that is for Splashtop Persona app.

    If you have two factor verification set up in your Google log-in, it will not be able to log in internet discover feature using your account. If that is not the case, is there any error message?

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