Why does the Splashtop Personal app on iPhone/iPod/iPad crash immediately after I open it?

If you encounter the issue that after opening the Splashtop Personal iOS app, the app then crashes without being able to do anything, please you could go to Settings / General / Date & Time to enable 24-hour Time, it will solve the issue.

We have addressed the issue and will be fixed in near future.

Have more questions? Submit a request

7 Comments

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    Martynmclaughlin

    I was skeptical that so simple a solution would work but tried it anyway and Splashtop now works perfectly fine. Can I ask why changing time settings to 24hr has anything to do with the app working?

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    Vans.Huang

    @Martynmclaughlin,

    The fixed version of the app has been submitted to Apple, it will be available on the Apple Appstore soon.

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    Ange.Martens

    I have this crash issue on IOS 10

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    Ange.Martens

    and on IOS 9

     

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    B_legate

    Time fix worked once, now back to crashing immediately after starting the app.  As soon as I see the list of connections, screen goes,black, then the App crashes.

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    Seapep

    Opened it today to use after several days of no use and will only start to load the crash. Does not get to list of pc’s just crashes. I have uninstalled it, reset network settings, and even tried the 24 fix option and no luck. Any suggestions or help would be greatly appreciated 

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    Splashtop Personal

    @Seapep,

    Sorry about the issue. We will need your help install debug version app then collect logs to address the issue:

    1. Visit below page to download beta version personal app.

    https://pilot.splashtop.com/app/stp/stp.html

    2. After installing the app, log in using your account to reproduce the issue.

    3. After the app crashes, close it from the background.

    4. Open the app again, before it successfully logs in, click cancel.

    5. Insert sendlog as the account name, and any password, click log in.

    6. It will bring up the mail client with logs attached.

    7. Send the log to yourself, then attach it in the response or file a ticket with the log.

    Thanks,
    Vans

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