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The Streamer appears at system tray but does not work normally, why?

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22 comments

  • markirle

    This fix did not work for me

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  • vans.huang

    @Markirle,

    Could I know what option you used to install Streamer?

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  • Aabarcam

    Did not work for me too. Please resolve this problem. 

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  • Alexdoub1990

    This did not work for me.

     

    I have been using Splashtop for a long time and it worked without issue, but when I upgraded my graphics card drivers to 15.7 it stopped working. I'm using an AMD HD7970 on Windows 7 64 bit. Adding the registry options & uninstalling then reinstalling Splashtop streamer did nothing. This is an embarrassment for your program and your company. I am uninstalling for the last time now.

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  • Alexdoub1990

    Well this is embarrassing... as a last ditch effort I ran all 3 of those .bat files and restarted my computer and its worked.

    I can't edit my above comment, so oh well. 

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  • vans.huang

    @all,

    Please upgrade the Streamer to 2.6.5.11 (http://www.splashtop.com/downloads), it disables AMD optimization by default.

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  • Aabarcam

    Hi,

    I have uninstalled the streamer app version 2.6.5.11, downloaded 2 days ago, and I have downloaded again the streamer version 2.6.5.11, the same version, but now it works. Maybe the developers modified the code in the same version, I don't know but now it works. Thanks!

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  • Robin_persaud

    Hello all,

    I ran the appropriate batch file, but had no luck.  I then uninstalled the Streamer, downloaded the updated Streamer, installed the updated Streamer, then rebooted my computer.  This worked for me.

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  • markirle
    Yes, the new version 2.6.5.11 worked for me too. It maybe unrelated, but, the connection seemed very slow. I shall try it out again tonight. Thanks for your reactivity.
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  • markirle

    The connection is slow because my computer is shown to be on a different network to my iPad when it is not.

    I have created a new rule and allowed Ports 6783-6785, but, this has not helped.

    I am not using any third party software only Windows firewall and Bit Defender.

    So any suggestions?

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  • vans.huang

    @Markirle,

    Have you tried to temporarily disable Bit Defender then see if it could work to find target computer without satellite icon? Please also check there is no option like "IP isolation" checked in your router, sometimes a restart of router wiould also help.

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  • Kebab1981

    Splashtop and/or AMD,

     

    Have you fixed this yet then as you have had long enough to do it (over a month).

     

    I notice that AMD have 15.7.1 drivers out since end of july but still the bug isnt fixed - you are just disabling amd optimisation which is no solution and only serves to make people go nvidia over amd.

    Also have you not managed to resolve it from splashtop end and then release a newer version of splashtop remote with the fix so that we get amd optimisation back?

     

    What exactly is going on for a month to have passed and still the issue has not been solved?

     

    I dont count disabling a feature as resolving btw.

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  • vans.huang

    @Kebab1981,

    Sorry for the lateness, we are still working on it.

     

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  • Afawcett88

    Any updates on when Splashtop will be work? Can we install an older version of Splashtop with an older version of Catalyst?

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  • vans.huang

    @Afawcett88,

    Yes, older version of the AMD driver and the streamer would work. Please let me know if you need one.

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  • Afawcett88

    @Vans.Huang

    Thank you for the quick reply. I was able to download 2.6.5.10 by changing the download URL. Is is this the best version of Splashtop to run for AMD acceleration? Also, what is the recommended version of Catalyst?

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  • vans.huang

    @Afawcett88,

    Yes, 2.6.5.10 is the one with AMD optimization feature on by default.

    Sorry I am not sure what version of Catalyst would be the best one, but 15.7 is the first one that does not work with the AMD acceleration feature.

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  • Nikojagochi

    Hi,

    I'd like an advice. I'm trying to run Splashtop for video gaming (PC with streamer and Mac as a client). I don't have high expectations and I'm aware of most of the limitations.

    I'm unsure if what I'm experiencing is normal, so I'd like to check with you. When in game the mouse cursor is not following/tracking my movement, such as in FPS games for moving the FOV in the world or real time strategy games for moving the screen left/right top/bottom. In a FPS game I'm am able to move (the head of the player) only while keeping right click pressed at all times - which means that I cannot use right click for shoot/use functions. Also, in that way tracking is weird and I need to move the mouse out of the application in order to make a 180 degree axis movement.

    I tried with latest Streamer and 15.7, but I thought that the issue might be AMD optimization disabled. As suggested, I tried the following. I'm running a Splashtop Streamer 2.6.5.10 on a Windows 7 64bit with AMD R9 290x Catalyst 15.6beta and Splashtop Personal 2.6.2.1 on OS X 10.11 (tried with 10.10.5 also). I'm still having the same issue.

    Is there a workaround this?

    Is this a normal way that Splashtop functions?

    I this related to AMD optimization issue in any way?

    Should I try a different AMD driver/Splashtop Streamer/Splashtop Client version combination?

    Thanks

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  • Nikojagochi

    I'd like to add to my comment that I've tried running games in windowed, windowed mode with fake fullscreen and fullscreen mode.

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  • vans.huang

    @Nikojagochi,

    The relative mouse mode is not supported at Windows version Splashtop Personal app which should be the reason. It is supported by our Configurable Shortcut & Gamepad feature on mobile version apps.

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  • Nikojagochi

    Hi Vans,

    Thank you. If that is not a secret, are there plans to adding a relative mouse mode to Splashtop Personal or Business?
    Also, are there any workarounds for this, e.g. using a different application to stream mouse (another RDP client or mouse over LAN app).

    Best regards

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  • vans.huang

    @Nikojagochi,

    Sorry, as far as I know it is not in the short term plan at this moment.

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