With latest version AMD Catalyst 15.7 installed, the Streamer will fail to be triggered normally on your PC. You might see the Streamer icon appear at system trey trying to log in, but when you move the mouse over it, the Streamer simply disappears from the trey.
This is a known issue that AMD Catalyst 15.7 does not support Splashtop AMD optimization feature. Engineering team is working with AMD team to resolve the issue.
Please follow the steps below to add registry key on your Streamer computer to disable AMD optimization feature before we fix this issue:
- If you installed Streamer with "Just myself" option, please download attached abase.bat file.
If you installed Streamer with "All users" option and use 64-bit OS, please download attached mbase 64.bat file.
If you installed Streamer with "All users" option and use 32-bit OS, please download attached mbase 32.bat file.
(If you forgot what option you used, please re-install Streamer then use the option you need.)
- Right click on the downloaded file, select "run as administrator" option to run the file.
- Reboot your computer or restart Streamer. Then the Streamer will work normally.
Please upgrade the Streamer to 18.104.22.168 which disables AMD optimization by default, then the Streamer will work normally on your PC. (Please download 22.214.171.124 Streamer from our official website: http://www.splashtop.com/downloads)