Firewall settings on different anti-virus/security software

Different types of anti-virus products and security software may have different firewall settings, and all them will generally block the connection between Splashtop Streamer and your tablet/phone.  For your convenience, we have started preparing documents for various anti-virus products, which include screenshots and step-by-step instructions on how to allow you to use Splashtop Remote, in conjunction with these products. 

If you have installed any of the products listed below, please view the related document for the suggested firewall settings.

 

If you are using any security software products that are not listed above, which are blocking the connection between Splashtop Remote and your tablet/phone, please let us know.   Our goal is to keep preparing step-by-step documents for these other firewall products also, for a smoother Splashtop Remote experience for everyone.

In addition, if you have already figured out how to set the firewall options successfully in other security products, we welcome you to provide this information about your experiences here, which could provide helpful assistance for other Splashtop Remote users.

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9 Comments

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    Jennifer

    What about "Advanced System Care" for your list?

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    Blackholedsun

    What about....don't laugh now......seriously....it's so funny......Windows Firewall. 

     

    Seriously guys...I mean it. Windows Firewall.

  • 0
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    Cwvb18

     I'm having the same problem too. Windows 7 Pro firewall is blocking me I have tried everything I can think of.Can someone help me with this please. When I try to login on my desktop to go into my other computer at home it keeps saying.

         Splashtop Login Failed

     1. you're not connected to the internet.

    2. If you use a proxy server, please configure proxy in the Settings page.

    HELP ITS DRIVING ME NUTS!!!!

     

  • 0
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    Brilucas12

    How about no firewall.  Cannot connect when outside my local network.  Internet discover is enabled, I think it worked once, weeks ago.  Just says can not find my computer.

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    Bk

    Trend Micro should be of mention on your AV list. 

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    Barry.Johansen

    Please add Avira antivirus for the Mac/iPad

     

    thanks!

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    Midiman40

    Any suggestions for Avast for Mac??

     

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    Mwsunbeam2

    Can't connect since we installed Kaspersky Total Security at work.

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    Vans.Huang

    @Mwsunbeam2,

    Please add below domains to the whitelist:

    *.api.splashtop.com (* represents wildcard)
    *.relay.splashtop.com (* represents wildcard)
     
    Both ways. Only port 443 is needed.
     
    Thanks,
    Vans

     

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