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Why do I get a "satellite" icon on the computer name? My tablet and computer are on the same local network.

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109 comments

  • Jayhoyne

    Still getting the satellite icon. I have an ipad 3 and macbook pro. I turned off the firewall on my computer and restarted each device a few times. But still no dice. I've tried all the other tips, but still nothing. 

    Please help, i've been trying to get this to work for the past couple hours.

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  • Jaff.Kuo

    @Jayhoyne,

    If your macbook pro may enter Display sleep, please also install our Virtual Driver from Preferences/Settings tab(and restart).

    You'll see the satellite icon if your Macbook pro did not install Virtual Driver and entered Display sleep.

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  • Justin.Bigham

    I've followed all of the recommended fixes in an attempt to get rid of the satellite icon.  Nothing works.  Oh well.

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  • vans.huang

    @Justin,

    Please try to go to Splashtop Personal-> Settings-> Advanced tab to manually add your target computer with its IP to see if it could work.

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  • Realgapeach77

    when im off my network and on the 4g network i get the satelite icon on my computer picture.  when i click it, it gives me choices to pay for.  like 1.99 a month etc.  Is there something i have not set up correctly? thanks

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  • Qoony.Qoo

    I am having a trouble showing the satellite icon. Even though I turn off Firewall, I couldn't fix the issue. (I haven't installed anti virus software.)

    Please fix the issue ASAP!

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  • Lwalloch
    How about this for a twist. Two tabs, one a Ipad, the other a Surface RT. The pc running Windows 7. The Ipad sees the pc fine no problem. The Surface RT is getting the satellite icon. I have tried all the steps listed here with no resolution so far.
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  • Twbin

    is there any solutions for windows 8 ? 

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  • Siddharth.Mv

    Hello, 

     I got it to work on Ubuntu 12.04 by disabling the uPnP setting in the router menu. Thanks, @Jaff.Kuo!

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  • Joel.Davis
    Can I please have my money back, this is a problem which should not exist in a pay app... Your simple 'fix' on windows 7 doesn't work, you should be ashamed charging for this until it works
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  • Dannyd01
    Why don't you guys at Splashtop just fix the freakin problem? This is just a total joke now.
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  • Dannyd01
    This app isn't worth the headaches it comes with!
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  • Jonafn1

    Okay i've been having this problem, and it was because of the new version of ESET smart security.

    Fixed with the instructions.

    Guys seriously just read a little and don't be lazy they even added a link on how to do it in every antivirus.

    I didn't even know how to search for this since english isn't my first language, but found it and fixed it in 10 mins, and it works without a flaw.

    Thanks.

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  • Fabiorneves

    Nunca mais funcionou o acesso local depois que fizeram o upgrade, como dezenas comentaram acima. Desisti.

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  • Fabiorneves

    Why don't you guys at Splashtop just fix the freakin problem? This is just a total joke now.

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  • Callum.Underwood

    I have done absolutely everything above, shut down firewall entirely, reinstalled splashtop streamer on both phone and laptop, desktop and a linux virtual machine on both laptop and desktop, tried using another network entirely (I do have an old router I can use for that purpose), enabled and disabled uPnP, tried different ports, added firewall exceptions, added port forwards on both routers I have attempted with, tried manually specifying an IP address in the app and still get a satellite icon.

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  • Davidgreen

    Hello Splashtop! I love this product and have been using it for a couple years now. It still works at home however on my new CISCO DPC3825 router at work I cant seem to get it on the same network (little satellite). Any ideas? Thank you!

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  • Fredstewart
    Just thought I'd throw my two cents in. I have been using Splashtop 2 for quite some time and love it. It has always worked perfectly, up until yesterday. For no apparent reason the 'satellite' icon appeared! I tried everything to no avail. Just now I noticed that, for whatever reason, my iPad was connected to a neighbors unsecured!!! wifi network. I reconnected to my home network, and voila, all's good again :) Maybe worth checking the obvious before griping about an excellent product.
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  • Vibe_fx

    I had Splashtop installed on my D2 Pad tablet and Samsung Galaxy S4 Mini.

    All was working fine. My new modem as provided by my internet provider gave me a few dead spots in the house. I then attached my old router to the modem to increase the range.

    Despite not changing any settings or the network name I now get the satellite icon.

    I've done several uninstall/re-install of the program, and followed the above steps. I can not resolve the issue.

    This is driving me crazy. I'm using Windows Vista.

    Any help is appreciated.

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  • N.Pezarro

    I was able to solve my Splashtop issues whilst connecting inside my home network (after trying the adding of the TCP ports 6873-6875, adding those port forwards on my router and giving each executable in the Splashtop program files full permissions in Windows firewall) by installing Tinywall (an alternate firewall) and giving Splashtop permissions through that. I wrote about it in detail here: http://www.pezant.ca/?p=245

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  • Foreverskyward88

    I'm running Windows 8.1 on both my Surface RT and my Dell PC. When I installed Splashtop Streamer on my PC, there was no Setup Wizard after the installation, but it seems to work. My issue is that I'm getting a satellite icon on my PC when I try to connect to it from my tablet, but they are both connected on the same wireless network, I'm running on Windows Defender on my tablet, and Kaspersky Internet Security on my PC. What can I do to get this to work?

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  • Caldwelljt

    This has gotten so much worse since v1, I constantly get this on v2 even on the same network. There is no real reason for why it can't work between two private routable subnets, the software just prompts for the anywhere access to make a buck or two off me each month. If I know the IP, why can't we still input a computer manually?

    It's a shame when good software turns into gimp-ware to try leverage past accolades and loyal users to promote paid (specifically monthly) access.

     

    Besides, I don't WANT my computers going through or even referencing any 3rd party service to access my own servers. I guess it's back to logmein and vnc for me. :-(

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  • Asankelli_stone
    I have tried everything and cannot get my computer to connect. I did the firewall setting, changes to my anti-virus program & messed with my router. I'm not paying a monthly or yearly fee, I would like a refund!
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  • Anders

    Same here, tried different stuff for two hours without getting rid of the satellite. Really annoying to waste time on this. Want a refund. Please contact me.

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  • Transmogrif

    Hi. 

    Just downloaded the streamer program for my mac and bought the app for my iPad. I have tried all the workarounds but still no luck of getting them connected even thought they are on the same network (have a satellite icon). My friend can use his AirDisplay on the same network (also mac to iPad), so I would really like some help solving this issue since it a lot of money for an app that does´t work. 

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  • Rafaelvizioni

    Can't connect from my notebook to my desktop, just appears this annoying "sattelite" icon...

    Disabled both firewalls "My desktop and notebook" and nothing

    Changed ports, nothing too...

    Reboot, and nothing...

    The problem only happen from my notebook to my desktop, my android tabled connect at both fine and my desktop can acess my notebook with no problem, but my notebook just can't acess my desktop because this annoying "satellite" icon...

    Reinstalled all "streamer and clients", and same issue... rebooted, many times, and same, changed ports and nothing...

    Ps: Notebook with windows 8.1

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  • Kkn1006

    I found out that when i close Splashtop Streamer, the Satellite Icon disappears from Splashtop Personal (on my laptops - Windows 7 and 8).  Tried many times on both machines (after reinstalling the apps: Splashtop Personal and Splashtop Streamer, rebooting the machines, disabling Firewalls, adding ports, etc. -  none of  them solved the problem), and only closing the Streamer did the trick...  I still have this problem on my tablet, though.

    I don't need Splashtop Streamer on the laptops, since i only use these machines to connect to a server with no monitor, so the application was removed from both units.

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  • Transmogrif

    I complained the 17/7 and still nothing. I have both the "streamer" and "personal" for my iPad. None of them works. Worst money I have ever spent on apps especially since the people selling them don't care that their product doesn't work. DONT BUY!!!!!!!!

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  • Ggthetroll
    This software is as useless as a brick trying to stop the kool-aid man breaking through. I have tried everything on this, none works. Even turned off firewall. Just want to ask if I may get a free subscription of your service. Thanks -Gabriel Galvan
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  • Bjrivers

    I have done everything suggested multiple times to remove the satellite icon (which suddenly appeared on a network already set within the parameters lined out on your "support" page) with absolutely no result...  I can't help but notice that I am pressured to "Get Anywhere Access Pack for FREE by inviting your friends!" when trying to resolve this issue, and wonder if the only true way to fix this issue is to purchase something I neither need nor want.    

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