Why do I get a "satellite" icon on the computer name? My tablet and computer are on the same local network.

note.gif  Please note that "Splashtop 2" is now known as "Splashtop Personal."

Basically, when you connect your tablet/phone to your computer within the same local network, you should see the computer listed on the tablet/phone without a "satellite" icon.  Conversely, if your tablet/phone and your computers are on different networks, then the normal behavior is that you should see the "satellite" icon on the computer name to indicate such.  Examples of both cases are shown in the illustration below.

 

streamer_states.png

 

If your tablet/phone and computer are on the same local network, but the satellite indicator is showing up on the computer name, then this could be due to the possibility that the ports being used (6783, 6784, and 6785 by default) are blocked by a firewall from the OS or third-party antivirus or security software.  Or possibly the specified ports are being occupied by other applications like Skype or others.

Here are some suggestions for you to try in various conditions.

1.  Sometimes, just a simple computer restart, or un-installing the Splashtop app from the tablet or phone and then re-installing again, can solve this issue.

 

2.  For Windows 7:

Please add another firewall policy for opening ports 6783, 6784, and 6785, which are used by Splashtop by default. 

[Procedure]:  Open the Windows Start Menu, open the All Programs list, type "firewall," access the Advanced Firewall Settings.  Go to Inbound Rules, click New Rule... in the right panel, select the Port button, then click Next>

 

Enable_Port_on_Win7_1.png

 

Select TCP, then type 6783-6785, as shown below.

 

Enable_Port_on_Win7_2.png

It's better to re-start your computer after performing the above settings.

 

3.  For XP and Vista:

Go to Control Panel -> Windows Firewall, and make sure  Don't allow exceptions or Block incoming connection is unchecked.

 

xp_firewall.png

 

Please also add the files described in section #5 below into the Exceptions tab of the above window.

 

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4.  For Mac:

4.1  Turn OFF Firewall.

4.2  However, if you need to keep the firewall ON,  the following steps must be followed.

4.2.1  [Procedures]:  System Preferences -> Security & Privacy -> Turn On Firewall, click Firewall Options...

 

mac_firwall3.png

 

4.2.2  Disable (uncheck) the Block all incoming connections checkbox, as shown below.

4.2.3  Enable (check) Automatically allow signed software to receive incoming connections, as shown below.

4.2.4  Click the "+" button (indicated in the illustration below), if you can't find "Splashtop Streamer" in the list.

 

mac_firewall2.png

 

Shown below is a sample screen after clicking on the "+" button:

 

mac_firewall1.png

 

4.2.5  If the message box below appears, about "SRStreamerDaemon" or "SRProxy," click the Allow button.  This message might pop up after the first launch, after the Mac Streamer has been installed.  (Only for Mac Streamer v2.3.0.4 or later versions.)

 

Srstreamerdaemon.png 

4.2.6  Remember to re-start your computer if any firewall settings have been modified.

 

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5.  Here is another good tip that could help you solve this issue.  If you are an old user of Splashtop v1.x and if you had ever manually added files of Splashtop Streamer into your firewall exception list, please remove them and re-add them again for Streamer v2.x.

 

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6.  If you still can't get rid of the "satellite" icon after trying the above suggestions for Windows 7 or for Mac, please check your computer and try to find the anti-virus or security software currently being used on your computer, if any.   This link provides a list of firewall products we've collected, plus instructions that can help you properly adjust the firewall settings for Splashtop according to your particular firewall product.

If you have looked at the list and instructions we have comprised and found that the list does not include the antivirus/security/firewall software you've installed, then please try to manually add the following Splashtop Streamer files into the "exception list" of the firewall product you are currently using.

 

Program Folder to find these files:

C:\Program Files (x86)\Splashtop\Splashtop Remote\Server

─ OR ─

C:\Program Files\Splashtop\Splashtop Remote\Server

 

 Application Files:

- Dataproxy.exe

- inputserv.exe  (only necessary for Splashtop Remote Touchpad)

- spupnp.exe

- SRFeature.exe

- SRLogin.exe  (no longer exists in ver. 2.x and later)

- SRServer.exe

 

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7.  If the ports are being occupied by another application, but you don't know which application (you may get a "Splashtop server is not reachable..." error message in this case), change the ports used by Splashtop as a work-around.  Please try to change the starting port number from 6783 to another one, such as 8783, to see if there is any difference.  You can manually change port numbers in the Port field of the Others tab in the Streamer dialog box.

 

port_no.png

 

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8.  Sometimes the settings on the router will also cause a local Streamer to be recognized as a remote one.  Please check the following options to see if any of these cases applies to you.

a)  If the "UPnP" option is in your router settings:  Please try to disable/or enable this option on your router to see if there's any difference.

b)  If the "AP Isolation" (or "Client Isolation") option is enabled:  This option usually appears in some router firmware like DD-WRT, Buffalo, DrayTek, TP-Link, D-Link, or Linksys;  and if it happens to be enabled, all connections to this router will be treated as independent.  Therefore, disabling this option should solve the issue.

c)  DrayTek (i.e. Vigor 2930) and Buffalo (i.e. WZR-HP-G300NH2) define two options for similar purposes as AP Isolation:

1. Isolate LAN (DrayTek) or Separate feature (Buffalo):  Separate two communication groups by WAN and LAN (Ethernet).  Disabling "Isolate LAN" or enabling the "Separate feature" can enable the communication between WAN and LAN.

2.  Isolate member (DrayTek):  Different users connecting to different SSID won't be able to communicate with each other if this option is enabled.  Some routers, like the DrayTek router, may have the feature to share multiple SSID from the same router.

 

*Sample illustration using the Buffalo WZR-HP-G300NH2 router:

buffalo_router.png

 

*Sample illustration using the DrayTek Vigor 2930 router:

draytek_router.png

 

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9.  If your streamer is running on a virtual machine like Parallels or VMware Fusion, please make sure the settings of Network Adapter(for the virtual machine) is "Bridged Networking" instead of the default "Internet Sharing."  Thus, your Streamer can connect to the same network sub-net as your tablet/phone connection, and will have no satellite icon appear.

  • UI sample for VMWare Fusion:

Screen_Shot__for_bridge_network.png

  • Configuration steps for Parallels:

To configure a virtual machine to work in the Bridged Ethernet mode:
1.  In the Parallels Workstation, choose Virtual Machine > Configure.

2.  Select Network in the Hardware list.

3.  In the Network pane, make sure that the Connected option is selected.

4.  Select the appropriate network adapter from the list.  To connect the virtual machine's adapter
to the active network adapter of the host computer, choose Default Adapter.

NOTE:  In the MAC address field, you can change the MAC address currently assigned to the virtual
machine.  MAC addresses are automatically generated when you first set up the guest OS on the host
computer.  However, you can modify the default MAC address by typing another value in the MAC
address field or clicking the Generate button.  When entering a new MAC address, make sure that it is
unique within your network.

5.  Click OK.

Have more questions? Submit a request

109 Comments

  • 0
    Avatar
    Rafaelvizioni

    Removing the fixed IP and using the dhcp for get the ip worked for me, i need set static ip on the DHCP server in my router for still have a static ip in my machine, but it fixed the issues with the splashtop satelite icon.

  • 0
    Avatar
    Marioalex
    From best to worst overnight!!!!!!
  • 0
    Avatar
    Marioalex
    Deleting.......there's definitely others out there!!!!
  • 0
    Avatar
    Marioalex
    It feels like they are trying to sell us something.....BY FORCE!!!!!
  • 0
    Avatar
    vans.huang

    @Marioalex,

    Could we know more details about the issue you encountered?

  • 0
    Avatar
    Jacobchamberlain69
    I sure wish all these comments were on the app download. I see nothing but 5stars on the reviews so I buy it set it up and can't use it I've went through all of these suggestions trying to remove the satellite crap. I have a desktop a laptop and a iPad connected to 1 router I can connect the laptop to the desktop but can't connect the iPad to either can't say it's firewalls or anything else because my laptop works so they force me to buy more crap on iPad just to use it. How do I get my money back.
  • 0
    Avatar
    vans.huang

    @Jacobchamberlain69,

    Our supporter has replied you in ticket.

     

  • 0
    Avatar
    markirle
    Ever since I updated the Streamer to 2.6.5.11 (M), which was necessary to get round the "optimisation" features in the new AMD Catalyst software, my iPad sees my computer as being on a different network. I've followed the instructions given above and completed each step to no avail. Both are definitely on the same sub-net, AP Isolated is off, I've tried changing UNPnP settings, etc. Nothing was changed in my network before the Streamer update and so I conclude that it is the update that is the problem. I would appreciate some help.
  • 0
    Avatar
    vans.huang

    @Markirle,

    There should be no change at probing using 2.6.5.11 streamer. Have you tried to restart your router to see if it could work?

    Since you are using iPad, you could also do a quick test by logging out your Splashtop account at Splashtop Personal app, then hit "I wan to use Splashtop in a closed network" link at right bottom side to trigger local mode then see if it could find your target streamer computer which is in the same network environment.

    You could also hit the "..." button at top right to manually add your target computer by its IP when using local mode.

  • 0
    Avatar
    markirle

    @Huang Vans,

    The problem is not my iPad nor my router because I have 2 computers on my local network. One it sees correctly and the other as being outside. Both are on the same sub-net. The problems started when the AMD Catalyst software updated, hence the need tor  2.6.5.11, which disables the game optimization of Catalyst. I shall try removing Catalyst....

  • 0
    Avatar
    markirle
    @Vans.Huang Problem solved by installing another update of AMD Catalyst, but not the video streaming nor game optimisation options, and then reinstalling the latest Splashtop streamer (2.6.5.12).
  • 0
    Avatar
    vans.huang

    @Markirle,

    Yes, streamer 2.6.5.12 resolves the issue.

  • 0
    Avatar
    Gdolecki

    I have one computer with Windows 10 and the other has Windows 8.1. I have done all of the things above, but the computer with Windows 10 keeps showing up with the satellite dish by it and I cannot contact it from my android devices or from my laptop computer with Windows 8.1. Please help me.

  • 0
    Avatar
    vans.huang

    @Gdolecki,

    Our supporter has replied to your ticket.

  • 0
    Avatar
    Aperio.Veritas
    Just bought a new Windows 10 laptop with Kaspersky. The laptop keeps showing up as being on a different wireless network than my iPhone, despite the fact they are on the same network. I manually added the 3 ports into Kaspersky to make sure they were no blocked, but to no avail. I'm simply not going to buy this service then.
    If they can't get this right, why should I trust them to get anything right? Seems like a ploy to get me to upgrade from personal.
  • 0
    Avatar
    Gdolecki
    @Vans,Huang I received a Message from your supporter which simply sent me back to the list of things to try above. To which I responded that as I had already said in my original Comment, I had tried all of those things. I was looking for additional help beyond what was in that list. I received no response to that. I simply uninstalled Splashtop from all of my devices and canceled plans to make any purchases. Google provided me with a remote desktop application that works fine. I'm not going to beg for assistance.
  • 0
    Avatar
    vans.huang

    @Aperio.Veritas,

    I checked your Splashtop account, there are one devices with Splashtop Personal app installed and one device with the streamer installed. They have different public IP.

    Do you have other devices with Splashtop Personal app or the streamer installed that I missed?

     

  • 0
    Avatar
    Veronicamorav18

    GOT IT FIXED!

    For corporate PCs, it will show a satelite because even it you are connected to the same WLAN, usually will be through a VPN tunneled up to a remote location. So, simply use the "Anywhere Access Pack" instead thwe local one.

     

    It worked perfectly fine for me!!!  :)

     

    By the way, it would be great if there was an app that combine both options together in a cheaper price!!!

  • 0
    Avatar
    Ethreal5710
    The thing I have noticed is I think Windows it's self is blocking it in my case, i can remote start my computers and then use Splashtop top use them but I have noticed the sat. Pops up if no user is signed in after I sign in with the computer keyboard and refresh it's no longer a say.
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