Why do I get a "satellite" icon on the computer name? My tablet and computer are on the same local network.

note.gif  Please note that "Splashtop 2" is now known as "Splashtop Personal."

Basically, when you connect your tablet/phone to your computer within the same local network, you should see the computer listed on the tablet/phone without a "satellite" icon.  Conversely, if your tablet/phone and your computers are on different networks, then the normal behavior is that you should see the "satellite" icon on the computer name to indicate such.  Examples of both cases are shown in the illustration below.

 

streamer_states.png

 

If your tablet/phone and computer are on the same local network, but the satellite indicator is showing up on the computer name, then this could be due to the possibility that the ports being used (6783, 6784, and 6785 by default) are blocked by a firewall from the OS or third-party antivirus or security software.  Or possibly the specified ports are being occupied by other applications like Skype or others.

Here are some suggestions for you to try in various conditions.

1.  Sometimes, just a simple computer restart, or un-installing the Splashtop app from the tablet or phone and then re-installing again, can solve this issue.

 

2.  For Windows 7:

Please add another firewall policy for opening ports 6783, 6784, and 6785, which are used by Splashtop by default. 

[Procedure]:  Open the Windows Start Menu, open the All Programs list, type "firewall," access the Advanced Firewall Settings.  Go to Inbound Rules, click New Rule... in the right panel, select the Port button, then click Next>

 

Enable_Port_on_Win7_1.png

 

Select TCP, then type 6783-6785, as shown below.

 

Enable_Port_on_Win7_2.png

It's better to re-start your computer after performing the above settings.

 

3.  For XP and Vista:

Go to Control Panel -> Windows Firewall, and make sure  Don't allow exceptions or Block incoming connection is unchecked.

 

xp_firewall.png

 

Please also add the files described in section #5 below into the Exceptions tab of the above window.

 

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4.  For Mac:

4.1  Turn OFF Firewall.

4.2  However, if you need to keep the firewall ON,  the following steps must be followed.

4.2.1  [Procedures]:  System Preferences -> Security & Privacy -> Turn On Firewall, click Firewall Options...

 

mac_firwall3.png

 

4.2.2  Disable (uncheck) the Block all incoming connections checkbox, as shown below.

4.2.3  Enable (check) Automatically allow signed software to receive incoming connections, as shown below.

4.2.4  Click the "+" button (indicated in the illustration below), if you can't find "Splashtop Streamer" in the list.

 

mac_firewall2.png

 

Shown below is a sample screen after clicking on the "+" button:

 

mac_firewall1.png

 

4.2.5  If the message box below appears, about "SRStreamerDaemon" or "SRProxy," click the Allow button.  This message might pop up after the first launch, after the Mac Streamer has been installed.  (Only for Mac Streamer v2.3.0.4 or later versions.)

 

Srstreamerdaemon.png 

4.2.6  Remember to re-start your computer if any firewall settings have been modified.

 

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5.  Here is another good tip that could help you solve this issue.  If you are an old user of Splashtop v1.x and if you had ever manually added files of Splashtop Streamer into your firewall exception list, please remove them and re-add them again for Streamer v2.x.

 

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6.  If you still can't get rid of the "satellite" icon after trying the above suggestions for Windows 7 or for Mac, please check your computer and try to find the anti-virus or security software currently being used on your computer, if any.   This link provides a list of firewall products we've collected, plus instructions that can help you properly adjust the firewall settings for Splashtop according to your particular firewall product.

If you have looked at the list and instructions we have comprised and found that the list does not include the antivirus/security/firewall software you've installed, then please try to manually add the following Splashtop Streamer files into the "exception list" of the firewall product you are currently using.

 

Program Folder to find these files:

C:\Program Files (x86)\Splashtop\Splashtop Remote\Server

─ OR ─

C:\Program Files\Splashtop\Splashtop Remote\Server

 

 Application Files:

- Dataproxy.exe

- inputserv.exe  (only necessary for Splashtop Remote Touchpad)

- spupnp.exe

- SRFeature.exe

- SRLogin.exe  (no longer exists in ver. 2.x and later)

- SRServer.exe

 

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7.  If the ports are being occupied by another application, but you don't know which application (you may get a "Splashtop server is not reachable..." error message in this case), change the ports used by Splashtop as a work-around.  Please try to change the starting port number from 6783 to another one, such as 8783, to see if there is any difference.  You can manually change port numbers in the Port field of the Others tab in the Streamer dialog box.

 

port_no.png

 

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8.  Sometimes the settings on the router will also cause a local Streamer to be recognized as a remote one.  Please check the following options to see if any of these cases applies to you.

a)  If the "UPnP" option is in your router settings:  Please try to disable/or enable this option on your router to see if there's any difference.

b)  If the "AP Isolation" (or "Client Isolation") option is enabled:  This option usually appears in some router firmware like DD-WRT, Buffalo, DrayTek, TP-Link, D-Link, or Linksys;  and if it happens to be enabled, all connections to this router will be treated as independent.  Therefore, disabling this option should solve the issue.

c)  DrayTek (i.e. Vigor 2930) and Buffalo (i.e. WZR-HP-G300NH2) define two options for similar purposes as AP Isolation:

1. Isolate LAN (DrayTek) or Separate feature (Buffalo):  Separate two communication groups by WAN and LAN (Ethernet).  Disabling "Isolate LAN" or enabling the "Separate feature" can enable the communication between WAN and LAN.

2.  Isolate member (DrayTek):  Different users connecting to different SSID won't be able to communicate with each other if this option is enabled.  Some routers, like the DrayTek router, may have the feature to share multiple SSID from the same router.

 

*Sample illustration using the Buffalo WZR-HP-G300NH2 router:

buffalo_router.png

 

*Sample illustration using the DrayTek Vigor 2930 router:

draytek_router.png

 

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9.  If your streamer is running on a virtual machine like Parallels or VMware Fusion, please make sure the settings of Network Adapter(for the virtual machine) is "Bridged Networking" instead of the default "Internet Sharing."  Thus, your Streamer can connect to the same network sub-net as your tablet/phone connection, and will have no satellite icon appear.

  • UI sample for VMWare Fusion:

Screen_Shot__for_bridge_network.png

  • Configuration steps for Parallels:

To configure a virtual machine to work in the Bridged Ethernet mode:
1.  In the Parallels Workstation, choose Virtual Machine > Configure.

2.  Select Network in the Hardware list.

3.  In the Network pane, make sure that the Connected option is selected.

4.  Select the appropriate network adapter from the list.  To connect the virtual machine's adapter
to the active network adapter of the host computer, choose Default Adapter.

NOTE:  In the MAC address field, you can change the MAC address currently assigned to the virtual
machine.  MAC addresses are automatically generated when you first set up the guest OS on the host
computer.  However, you can modify the default MAC address by typing another value in the MAC
address field or clicking the Generate button.  When entering a new MAC address, make sure that it is
unique within your network.

5.  Click OK.

Have more questions? Submit a request

109 Comments

  • 0
    Avatar
    Jaff.Kuo

    @Simon Whyatt,

    If you still get satellite in a local network on ubuntu, probably it's caused by the router or different subnets. Please check the IP adress obtained on your android tablet and computer to have a confirmation.

    ex. 192.168.1.10 and 192.168.2.10 are in different subnets and will be treated as different network and get a satellite. In this case, Splashtop 2 for android app doesn't support manually specify IP and doesn't have a better solution. But Splashtop app v1 for android supports this feature.

    For router issues, please refer to the #8 above in this article.

  • 0
    Avatar
    Andrew
    I always get the satellite even though both are running on the same network. Ridiculous this is allowed to happen to arp gramme you need to pay for. I want to know how to fix it and if you can't want a refund for the poor service
  • 0
    Avatar
    Eofreire

    I have a macbook pro and an iPad 2 on the same wireless network. I started to use this app about one month ago and at the beginning all worked fine. But soon I started to have the satellite problem… I made no changes on my network. Why it worked before and now it doesn't work anymore? My iPhone 4S has the same problem. My wireless modem is the Hauwei Hg521. Before all of this I figured out that I can't see the other computers also connected in my wi-fi network. I think that there is some relation between these two situations and I think that the configuration of my modem might be the problem. The point is that I don't know how to configure it or to fix my satellite problem. I also bought the paid version of Splashtop XDisplay and I cannot use it due to the same problem. I am wasting a lot of time that I don't have and I just decided to use the Splashtop products to improve my work, and I am wasting more time now… It is driving me crazy. Please, help me...

    One thing more: on August 21, 2012, @jaff said:

    We are working on another solution for connection in local network only, it will do as v1.x done before, it's coming soon, please stay tuned.

    August 21, 2012 03:36

    So, where is the solution? More then six months had passed?

  • 0
    Avatar
    Jaff.Kuo

    @Eofreire,

    Local mode has been supported since ipad app v2.1.0.5 (Sep 2012). However, it's only supported by ipad app.

    Could you confirm again if you have enabled the firewall on your MacPro? or is there any settings change on router(or change new router) at your network?

    Restart router and macpro also worth a try.

    Please also confirm if there's any special setting on Hauwei Hg521 like we mentioned on this artilce sectoin #8.

  • 0
    Avatar
    J.T_chipman

    Tried all the advice listed here. Still nothing. Trying to connect an iPad 2 to a computer running Windows 8 Pro. Could really use some help!

  • 0
    Avatar
    Psilver420

    I've tried everything suggested here and still can not remove the satellite icon.

    I'm using a Galaxy S3 running Android 4.1.2 attempting to connect to my Macbook running OS X 10.6.8

    I think it may have something to do with the fact that I am on my university's network. 

    Advice would be much appreciated.



  • 0
    Avatar
    Jaff.Kuo

    @j.t_chipman@yahoo.com,

    It's better to submit a support ticket for specifc help on your case, you may need to attach log files for our engineering's further check.

    Anyway, please update ipad app v2.3.0.6, uninstall streamer v2.3.0.2, restart, reinstall streamer,  and try again.

  • 0
    Avatar
    Jaff.Kuo

    @Psilver420 ,

    On our system, your android and mac are connecting to two different networks, so you'll see the 'satellite'.

    You can try to connect your android and mac to a same WIFI (same SSID) to see if there's any difference.

  • 0
    Avatar
    Dingyi0537

    Hi, everyone. I found something that might cause this problem.

     

    I had the same issue until I enabled "SSID Broadcast" on the router's setting page, and now everthing's fine. When I try to disable it again, Splashtop client shows the satellite icon.

     

    Does this happen to you guys?

  • 0
    Avatar
    Andrew_singleton

    Every time I try to connect to my PC with my laptop I get the satellite icon.  I have to add a rule to the firewall exceptions in Windows 7 each time. I now have five identical rules opening the same ports!

  • 0
    Avatar
    Havezet

    I bought Splashtop2 to use it between my iPad3 and my MacbookAir. Installed the streamer on the MB-Air...but I can't connect to it because of the Satellite icon. Both on the exact same WiFi network. This is very frustrating as a first experience.

  • 0
    Avatar
    Havezet

    Oh and I did all the suggestions here.

  • 0
    Avatar
    Jaff.Kuo

    @Havezet,

    Please restart router and mac to see if there's any difference.

  • 0
    Avatar
    Lisaheller757

    I installed Splashtop on my desktop Windows computer at work.  

    I installed Splashtop 2 on mi iPad and Splashtop Remote Desktop on my MacBook Air so that I could access my work computer from home  I also subscribed to the Anywhere Access Pack for Splashtop 2 - Remote Desktop.  The ipad app works fine from home and I am able to access my work computer at home using the ipad.  However, I am not able to access the work computer from home using my MacBook Air.  When I take the MacBook Air into the office, I am able to access my desktop Windows  from my MacBook Air if I am in another area of the office.  Any help?

  • 0
    Avatar
    Jaff.Kuo

    @Lisaheller757,

    Your Macbook Air looks like installed Splashtop Remote Desktop v1.3.6, right?

    If so, please make sure you've logged in your gmail on both Air and the Streamer/Advanced tab. Splashtop account and Anywhere Access Pack are only v2 apps.

  • 0
    Avatar
    Jaff.Kuo

    @Lisaheller757,

    Actually, Splashtop 2 is a better solution for connection over Internet. It uses Splashtop relay servers(with Anywhere Access Pack activated) with a better performance and security. Your ipad seemed having Splashtop 2 installed.

    Anyway, Splashtop v1 is still working if the gmail credentials has been successfully logged in on both client and streamer sides. Please try your gmail on a Browser (https://accounts.google.com/Login) to see if it's a valid gmail account.

  • 0
    Avatar
    Lisaheller757

    When I log in from the link you gave above, it logs in just fine.  Can you tell me what to do?  I purchased the Anywhere Access Pack when I bought the Splashtop Remote.

  • 0
    Avatar
    Konakai222
    Since I installed the last update I can no longer connect to my mom's computer. It shows offline & asks if I want to wake it up when she is sitting in front of her computer with it on. Needless to say the wake up option was useless cause still didn't connect. Something in that last update caused this problem. Never had it happen before.
  • 0
    Avatar
    Vasile.Coica

    After upgrade computer on same network shows the satellite icon now. I di not make any changes to the computers on the network.

  • 0
    Avatar
    Jaff.Kuo

    @Vasile.Coica,

    Please double check the firewall on your pc, maybe Windows turned on the firewall automatically after update.

    Please also try uninstall streamer/restart pc/reinstall streamer to see if there's any difference.

  • 0
    Avatar
    Jaff.Kuo

    @Konakai222,

    Please update the latest win streamer v2.3.5.2 again, restart the computer and try again.

  • 0
    Avatar
    Vasile.Coica
    I can access it from other computers on network. Router firewall is off, i removed and reinstalled, restarted both computers. The sat icon was showing up also with previous version but was dissapearing with a refresh.
  • 0
    Avatar
    Mrkisspeter

    Dear Jaff. 

    When I installed the splashtop2, it just worked fine. After one day the "satellite" icon is shown. There were NOTHING changed in my router, laptop, smartphone. 

    Can you solve this?

    Thanks a lot. [it's a very nice program, and best is in it: it's FREE!!!]

  • 0
    Avatar
    Jaff.Kuo

    @Mrkisspeter,

    It's better to confirm again with the suggestions on this article above, your computer doesn't have any firewall from anti-virus software.

    Restart your computer is also a suggestion to see if helps.

  • 0
    Avatar
    Mrkisspeter

    Thanks for the quick answer... there's only a version update needed... it work's fine right now...

  • 0
    Avatar
    Monkba
    Thx
  • 0
    Avatar
    Eofreire

    You made an update to Splashtop Personal and again I have the satellite icon back… 

    What happened? What can I do now?

     

  • 0
    Avatar
    Drew15b

    After Splashtop updated a few days ago, i am now unable to stream to my Android Phone. It works when i have the firewall turned off, but when its on, with the ports 6783-6785 forwarded, and allll of the splash top server applications (more than what is listed up there, and some that it suggests aren't even available[may have changed names of the files in the last update]). 

     

    I have removed splashtop from my PC completely, and re-installed the application, and also on my phone. I still can only access my PC when the firewall is turned off. I have restarted my PC several times, and the last time was after applying all of these settings.

  • 0
    Avatar
    Umby77

    I used it for 20 days, and all worked well,

    after you give me the possibility to use Anywhere Access Pack for free...

    it worked!

    after 7 day of free trial I can't use it like before becouse of the satellite icon...

    I re-install in the tablet and upgrade in the pc.....

  • 0
    Avatar
    Vasile.Coica
    Just updated to latest version and now I am able to connect
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