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Why do I get a "satellite" icon on the computer name? My tablet and computer are on the same local network.

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110 comments

  • Sander van de Velde
    Dear all, I'm having a problem as described above allready but unfortunately i didn't find the solution yet. Can somebody please help. I'm talking about the following scenario "I have two routers. router#1:main router, router#2:switch, router#2 connects to router#1, and got an IP address assigned by router#1 In this scenario, if your ipad connects to router#1, and computer connects to router#2, Splashtop would treat it as a different network case." I did allready the following; 1 add port rulle on my firewall of the Windows 7 machine, 2 port forwarding on mainrouter1 to router 2 3 port forwarding on router 2 to my Windows 7 pc Hope to hear from you becasue I'm out of options. Regards, Sander
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  • Rafaelvizioni

    Removing the fixed IP and using the dhcp for get the ip worked for me, i need set static ip on the DHCP server in my router for still have a static ip in my machine, but it fixed the issues with the splashtop satelite icon.

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  • Havezet

    Oh and I did all the suggestions here.

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  • vans.huang

    @Gdolecki,

    Our supporter has replied to your ticket.

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  • Jaff.Kuo

    @Vasile.Coica,

    Please double check the firewall on your pc, maybe Windows turned on the firewall automatically after update.

    Please also try uninstall streamer/restart pc/reinstall streamer to see if there's any difference.

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  • Jaff.Kuo

    @Sblack ,

    Does your work network have proxy server setting up or using VPN together? Spalshtop 2 currently still doesn't support proxy but we are working on it. If you are this case, please wait for our update.

     

    @Zhigong Yang, Sblack,

    Logout/Login back Splashtop account on both ipad and streamer, then click "Scan" button several times may help to get satellite disappeared if it's a local network.

    BTW, could you share us what anti-virus or security software you've installed?

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  • Qoony.Qoo

    I am having a trouble showing the satellite icon. Even though I turn off Firewall, I couldn't fix the issue. (I haven't installed anti virus software.)

    Please fix the issue ASAP!

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  • Jaff.Kuo

    @Tina He,

    It's a little weird that closed all firewalls but still can't get local connection. Anyway, please try these suggestions:

    1. clear cache of ipad1 : double click on Home > long tap on Splashtop 2 app icon > click 'x' to clear all icons. Then try again

    2. what's your router? if your router has a setting option "AP isolation"(usually from dd-wrt firmware), please disable it, else, it will block all devices/computers connecting to it unable to see each other.

    Please also send us your log files on ipad and streamer for our engineering to have a further check if the above suggestions don't work.

     

    How to get log file on Streamer side(PC)?

    Find it from C:\Program Files\Splashtop\Splashtop Remote\Server\SPLog.txt

     

    How to get the log file from the iPad?

    1.  Open the app on the iPad, then click the "Settings" icon (it's the "gear" icon in the upper right).
    2.  Log out, then append  @@@@@@beta  to the end of your Splashtop Account.
    3.  Log in again.  A new tab named "Experimental" will appear on the same page.
    4.  Click the "Experimental" tab.  Then click "Send debug information."  Your mail client app will be opened, and a log file "[strc-ioslog]date-xxx_time-xxxx.log" will be attached.
    5.  Send it yourself, then attach it here, or on the support ticket.

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  • Vibe_fx

    I had Splashtop installed on my D2 Pad tablet and Samsung Galaxy S4 Mini.

    All was working fine. My new modem as provided by my internet provider gave me a few dead spots in the house. I then attached my old router to the modem to increase the range.

    Despite not changing any settings or the network name I now get the satellite icon.

    I've done several uninstall/re-install of the program, and followed the above steps. I can not resolve the issue.

    This is driving me crazy. I'm using Windows Vista.

    Any help is appreciated.

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  • Sander van de Velde
    Update: problem solved. I was so stupid to forget switching my 2nd router into "switch" mode. No dhcp server and usage of lan port instead of wan. After i did this, problem was solved! Splahtop is running smooth and works great! Good work guys!
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  • Marioalex
    From best to worst overnight!!!!!!
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  • Lisaheller757

    I installed Splashtop on my desktop Windows computer at work.  

    I installed Splashtop 2 on mi iPad and Splashtop Remote Desktop on my MacBook Air so that I could access my work computer from home  I also subscribed to the Anywhere Access Pack for Splashtop 2 - Remote Desktop.  The ipad app works fine from home and I am able to access my work computer at home using the ipad.  However, I am not able to access the work computer from home using my MacBook Air.  When I take the MacBook Air into the office, I am able to access my desktop Windows  from my MacBook Air if I am in another area of the office.  Any help?

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  • Aperio.Veritas
    Just bought a new Windows 10 laptop with Kaspersky. The laptop keeps showing up as being on a different wireless network than my iPhone, despite the fact they are on the same network. I manually added the 3 ports into Kaspersky to make sure they were no blocked, but to no avail. I'm simply not going to buy this service then.
    If they can't get this right, why should I trust them to get anything right? Seems like a ploy to get me to upgrade from personal.
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  • Jaff.Kuo

    @Konakai222,

    Please update the latest win streamer v2.3.5.2 again, restart the computer and try again.

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  • Gary Sheppard

    I am accessing a computer running Windows 7, the windows firewall is disabled. I run no other security software on it other than AVG antivirus which has no firewall in it. Both devices are connected to a Netgear wireless router and I also just get the satellite icon when trying to connect... quite pathetic really that the app can't just check the IP address's or whatever and realise its on the same network...

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  • Lwalloch
    How about this for a twist. Two tabs, one a Ipad, the other a Surface RT. The pc running Windows 7. The Ipad sees the pc fine no problem. The Surface RT is getting the satellite icon. I have tried all the steps listed here with no resolution so far.
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  • Marian Abraxas

    I hate the Access Everywhere Pack, I wish I could remove it, everything worked like a charm before that update ...

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  • N.Pezarro

    I was able to solve my Splashtop issues whilst connecting inside my home network (after trying the adding of the TCP ports 6873-6875, adding those port forwards on my router and giving each executable in the Splashtop program files full permissions in Windows firewall) by installing Tinywall (an alternate firewall) and giving Splashtop permissions through that. I wrote about it in detail here: http://www.pezant.ca/?p=245

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  • Simon Whyatt

    I'm having this issue, but using Ubuntu OS - do you have a guide for this (trying to connect with Android tablet)?

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  • Marioalex
    Deleting.......there's definitely others out there!!!!
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  • Jaff.Kuo

    @Havezet,

    Please restart router and mac to see if there's any difference.

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  • Gdolecki
    @Vans,Huang I received a Message from your supporter which simply sent me back to the list of things to try above. To which I responded that as I had already said in my original Comment, I had tried all of those things. I was looking for additional help beyond what was in that list. I received no response to that. I simply uninstalled Splashtop from all of my devices and canceled plans to make any purchases. Google provided me with a remote desktop application that works fine. I'm not going to beg for assistance.
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  • Mrkisspeter

    Dear Jaff. 

    When I installed the splashtop2, it just worked fine. After one day the "satellite" icon is shown. There were NOTHING changed in my router, laptop, smartphone. 

    Can you solve this?

    Thanks a lot. [it's a very nice program, and best is in it: it's FREE!!!]

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  • Chris Stevens

    I also continue to have the satalite problem while trying to connect to a computer within my own network. I have tried the above solution for Window 7 (IE opening firewall ports), I have also tried adding the splashtop files to MS security essentials exclusion list (although I was unable to find the file SRLogin.exe).

    Other attempt I made at getting a local connection to work include:

    Giving my computer a Static IP, then enabling the same TCP ports 6783-6785 on my router's firewall.

    Disabling windows firewall completely.

    Logging out and in after every setting change both on my desktop and on my Nexus 7 tablet.

    Hitting refresh on the tablet app over 9000 times.

    None of these attempts worked to establish a local connection.

    Other information about my setup that might be relevant:

    I'm using 64 bit windows; my desktop is connected to the network via an ethernet cable, while my tablet is connecting via wireless.

    The desktop's cable connection actually goes through another router before getting to the main wireless router, although this 2nd router is only acting as a switch.

    If I can provide any other information that will be useful just let me know. I like this app but will not renew my subscription if the local area connection cannot be established. Using the remote connection with it's lag while I am a mer 15 feet away from my desktop is unacceptable. Please notify when it is fixed.

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  • Twbin

    is there any solutions for windows 8 ? 

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  • Jaff.Kuo

    @Chris Stevens,

    We only record the connection time/type(local/remote) and the device/computer names for support purpose. More detailed info(about network) need users to send us back the log file. If you still can't make the configurations to be in a local network, we may need you send us your log file from streamer. Android device doesn't support extracting log file yet.

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  • Foreverskyward88

    I'm running Windows 8.1 on both my Surface RT and my Dell PC. When I installed Splashtop Streamer on my PC, there was no Setup Wizard after the installation, but it seems to work. My issue is that I'm getting a satellite icon on my PC when I try to connect to it from my tablet, but they are both connected on the same wireless network, I'm running on Windows Defender on my tablet, and Kaspersky Internet Security on my PC. What can I do to get this to work?

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  • Jaff.Kuo

    @Simon Whyatt,

    If you still get satellite in a local network on ubuntu, probably it's caused by the router or different subnets. Please check the IP adress obtained on your android tablet and computer to have a confirmation.

    ex. 192.168.1.10 and 192.168.2.10 are in different subnets and will be treated as different network and get a satellite. In this case, Splashtop 2 for android app doesn't support manually specify IP and doesn't have a better solution. But Splashtop app v1 for android supports this feature.

    For router issues, please refer to the #8 above in this article.

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  • Marioalex
    It feels like they are trying to sell us something.....BY FORCE!!!!!
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  • Havezet

    I bought Splashtop2 to use it between my iPad3 and my MacbookAir. Installed the streamer on the MB-Air...but I can't connect to it because of the Satellite icon. Both on the exact same WiFi network. This is very frustrating as a first experience.

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