The questions you are most likely to ask about Splashtop Personal (Splashtop 2)

note.gif  Reminder:  The "Splashtop 2" product is now known as "Splashtop Personal".

Here are the questions you are most likely to run into, related to Splashtop Personal / Splashtop 2.  Below, we have tried to compile the current most frequent Questions according to user feedback, in random order.


Why Splashtop Personal (Splashtop 2)?

Q01:  What's the difference between Splashtop Personal (Splashtop 2) and Splashtop Remote Desktop?



Q02:  Do I have to pay for multiple subscriptions on my different devices? 


Splashtop Account

Q03:  What is a Splashtop Account?

Q04:  What is the difference between the previous Gmail account and the new Splashtop Personal (Splashtop 2) Account?

Q05:  What kind of email address can I use to register for a Splashtop Account?


Splashtop Account Management

Q06:  I've upgraded from Splashtop Remote Desktop to Splashtop Personal (Splashtop 2).  Why can’t I see my computer from iPad?

Q07:  What if I forgot my password for my Splashtop Account?


Cross Firewall

Q08:  What is the Anywhere Access Pack?

Q09:  How do I know the Anywhere Access Pack has been enabled for my Splashtop Account?


Security Code?

Q10:  How can I set up the Security Code for my Splashtop Account?



Q11:  Is it secure to work with my private data / operations during the remote sessions using my Splashtop Account?  (e.g.: password typing, screen displaying, …)


UI Change

Q12:  In Splashtop Streamer (for Windows), why are the status icons different from the original ones?


Local Network

Q13:  Why doesn’t Splashtop Personal (Splashtop 2) work if my local network is a closed environment?


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