Why can't I use extend display app after upgrading Intel graphic driver?

It is a known issue caused by a recent change in Intel graphic driver 10.18.14.x or later version.

If you are using Intel HD graphics (we could reproduce the issue at HD 4000 and 5000 series), and just update your driver to 10.18.14.x or later version, it will not be able to create a virtual VGA display anymore, so the Splashtop Extend Display product will not work.

We are working with Intel to resolve the issue.

Driver before 10.18.14.x:
before.png

Driver 10.18.14.x or later:

after.png

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35 Comments

  • 0
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    treborw

    Over a month later. Still only option is to mirror desktop to iPad. Is there any update to this item?

  • 0
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    Splashtop Personal

    @Seiji Taniguchi

    The beta version is for mac.

    Could you file a ticket via tapping the star icon in the upper right corner of the app's screen? It will bring up your device information so that we can better help you to address the issue.

    Thank you.

  • 0
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    Splashtop Personal

    @ cpassarella

    Hi,

    I have sent the file to your email associated with @treborw but the address with Gmail blocked the message. Could you please check?

    Thank you.  

     

     

  • 0
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    vonwolfman

    I managed to get it to work on my main desktop, going to go try it on my laptop and see if it is working there now. Stay tuned.

     

  • 0
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    jaden26

    Hello! My PC cannot find get the extend screen, is there still a probrem  between  the splashtop and the intel graphic driver?

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