Why can't I use extend display app after upgrading Intel graphic driver?

It is a known issue caused by a recent change in Intel graphic driver 10.18.14.x or later version.

If you are using Intel HD graphics (we could reproduce the issue at HD 4000 and 5000 series), and just update your driver to 10.18.14.x or later version, it will not be able to create a virtual VGA display anymore, so the Splashtop Extend Display product will not work.

We are working with Intel to resolve the issue.

Driver before 10.18.14.x:
before.png

Driver 10.18.14.x or later:

after.png

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3 Comments

  • 0
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    cpassarella

    Early 2017 I saw this problem.

    Today I tried to open extended monitor in my android from my windows 10 PC, and the android said connection successful, but I only see a black screen.

    Is there any solution for this problem?

  • 0
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    treborw

    Over a month later. Still only option is to mirror desktop to iPad. Is there any update to this item?

  • 0
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    Splashtop Personal

    @treborw

    The fix version is almost there! Should you have interest, we can send you the beta version next week.

    Thank you.

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