Why can't I use extend display app after upgrading Intel graphic driver?

It is a known issue caused by a recent change in Intel graphic driver 10.18.14.x or later version.

If you are using Intel HD graphics (we could reproduce the issue at HD 4000 and 5000 series), and just update your driver to 10.18.14.x or later version, it will not be able to create a virtual VGA display anymore, so the Splashtop Extend Display product will not work.

We are working with Intel to resolve the issue.

Driver before 10.18.14.x:
before.png

Driver 10.18.14.x or later:

after.png

Have more questions? Submit a request

23 Comments

  • 0
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    cpassarella

    Early 2017 I saw this problem.

    Today I tried to open extended monitor in my android from my windows 10 PC, and the android said connection successful, but I only see a black screen.

    Is there any solution for this problem?

  • 0
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    treborw

    Over a month later. Still only option is to mirror desktop to iPad. Is there any update to this item?

  • 0
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    Splashtop Personal

    @treborw

    The fix version is almost there! Should you have interest, we can send you the beta version next week.

    Thank you.

  • 0
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    cpassarella

    Yes, Please send me the fixed beta version to try.

  • 0
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    Splashtop Personal

    @ cpassarella

    Hi,

    I have sent the file to your email associated with @treborw but the address with Gmail blocked the message. Could you please check?

    Thank you.  

     

     

  • 0
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    Seiji Taniguchi

    Please send the beta version to my gmail acct. I can't extend my win10 monitor, it's connected but 2nd display properties does not appear on my win10 config. Maybe not work completely as clone display but its black, only touch screen works. 

  • 0
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    cpassarella

    Ok, Please try to send me a link, so I can download the beta version.

    Else, send the beta version to cpassarella@hotmail.com

    Thanks,

  • 0
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    Splashtop Personal

    @ cpassarella

    I've sent you the link. please let me know how the beta testing goes.

    Thank you.

  • 0
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    Splashtop Personal

    @Seiji Taniguchi

    The beta version is for mac.

    Could you file a ticket via tapping the star icon in the upper right corner of the app's screen? It will bring up your device information so that we can better help you to address the issue.

    Thank you.

  • 0
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    jeremy.cromer

    Could i try the beta driver too? i seem to be affected by this issue as well.  My email is cjc4@alumni.duke.edu

     

    Thank you.

     

  • 0
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    emmelldub

    Is there a fix yet for the mirrored/extend monitor issue with windows 10.  Mine worked up until yesterday and this is keeping me from getting work done and deadlines met.  I really don't want to buy another monitor for a 3 day project.

    please send the fix if there is one out there.

     

    Thanks

    Marsha

  • 0
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    kenny

    Hi, I too cannot extend the display of my laptop onto my android tablet. It only mirrors the desktop. Can you let me know when there is a fix for this too pls? thanks.

  • 0
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    Splashtop Personal

    @emmelldub

    Please disconnect the iPad/tablet from the computer, Uninstall/ re-install the Virtual Display Driver, (within the Advanced tab on Wired XDisplay driver) reboot and connect again.

    If it still does not work, please fully uninstall/ re-install Wired XDisplay.

    Thank you. 

  • 0
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    Splashtop Personal

    @jeremy.cromer 

    @kenny

    Our testers found a bug in the beta version, now the developers are working on a new build to fix it. Could you allow some time? We will send the updated installer when it's available.

    Thank you for your support and understanding. 

  • 0
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    kenny

    thank you for the reply. Yes please do let me know once the updated installer is available. It works great at the moment just as a mirror screen, but need it as an extended screen. Thanks!

  • 0
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    Splashtop Personal

    @jeremy.cromer 

    @kenny

    Thank you for your patience.

    The updated installer has been sent to your email. Please let us know if you have any questions or feedback.

    Thanks.

    Edited by Splashtop Personal
  • 0
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    joshuapressley87

    Can you send me an installer to try? I really could use the extended screen while i'm working.

  • 0
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    Alan

    Hi, can you please also send me a a version that will work on my Mac?

    al (at) theRichardsons.net.au

  • 0
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    vonwolfman

    Still waiting on fix? Windows 10 laptop here that cannot extend display to my tablet, mirrors, but does not extend.

  • 0
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    Splashtop Personal

    @joshuapressley87

    @Alan

    @ vonwolfman

    Thank you for your patience.

    The latest build has been sent to your email. Please let us know if you have any questions or feedback.

    Thanks.

  • 0
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    Splashtop Personal

    @all

    Wired XDisplay update: Latest version, fixes & new features

    Mac version:

    Fix issue:

    - Since Apple macOS 10.13.4/5/6 stop supporting any third-party software to display an extended monitor, we use Airplay as an alternative solution to get the screen extended.

     

    Windows version:

    New features:  

    - Support enable/disable auto-start (Administrator Permission Required)

    - Set maximum log size to 1MB (backup log file removed)

    Fix issues:

    - Prevent the virtual monitor having the conflict with the physical monitor (e.g. AMD display adapters)

     

    Thanks.

  • 0
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    kenny

    hi, I too am waiting for the update for windows. please can you email me a version too. thanks!

  • 0
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    vonwolfman

    Working with the update you linked me to, thank you!

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