It is a known issue caused by a recent change in Intel graphic driver 10.18.14.x or later version.
If you are using Intel HD graphics (we could reproduce the issue at HD 4000 and 5000 series), and just update your driver to 10.18.14.x or later version, it will not be able to create a virtual VGA display anymore, so the Splashtop Extend Display product will not work.
We are working with Intel to resolve the issue.
Driver before 10.18.14.x:
Driver 10.18.14.x or later:
Early 2017 I saw this problem.
Today I tried to open extended monitor in my android from my windows 10 PC, and the android said connection successful, but I only see a black screen.
Is there any solution for this problem?
Over a month later. Still only option is to mirror desktop to iPad. Is there any update to this item?
@treborw
The fix version is almost there! Should you have interest, we can send you the beta version next week.
Thank you.
Yes, Please send me the fixed beta version to try.
@ cpassarella
Hi,
I have sent the file to your email associated with @treborw but the address with Gmail blocked the message. Could you please check?
Thank you.
Please send the beta version to my gmail acct. I can't extend my win10 monitor, it's connected but 2nd display properties does not appear on my win10 config. Maybe not work completely as clone display but its black, only touch screen works.
Ok, Please try to send me a link, so I can download the beta version.
Else, send the beta version to cpassarella@hotmail.com
Thanks,
@ cpassarella
I've sent you the link. please let me know how the beta testing goes.
Thank you.
@Seiji Taniguchi
The beta version is for mac.
Could you file a ticket via tapping the star icon in the upper right corner of the app's screen? It will bring up your device information so that we can better help you to address the issue.
Thank you.
Could i try the beta driver too? i seem to be affected by this issue as well. My email is cjc4@alumni.duke.edu
Thank you.
Is there a fix yet for the mirrored/extend monitor issue with windows 10. Mine worked up until yesterday and this is keeping me from getting work done and deadlines met. I really don't want to buy another monitor for a 3 day project.
please send the fix if there is one out there.
Thanks
Marsha
Hi, I too cannot extend the display of my laptop onto my android tablet. It only mirrors the desktop. Can you let me know when there is a fix for this too pls? thanks.
@emmelldub
Please disconnect the iPad/tablet from the computer, Uninstall/ re-install the Virtual Display Driver, (within the Advanced tab on Wired XDisplay driver) reboot and connect again.
If it still does not work, please fully uninstall/ re-install Wired XDisplay.
Thank you.
@jeremy.cromer
@kenny
Our testers found a bug in the beta version, now the developers are working on a new build to fix it. Could you allow some time? We will send the updated installer when it's available.
Thank you for your support and understanding.
thank you for the reply. Yes please do let me know once the updated installer is available. It works great at the moment just as a mirror screen, but need it as an extended screen. Thanks!
@jeremy.cromer
@kenny
Thank you for your patience.
The updated installer has been sent to your email. Please let us know if you have any questions or feedback.
Thanks.
Can you send me an installer to try? I really could use the extended screen while i'm working.
Hi, can you please also send me a a version that will work on my Mac?
al (at) theRichardsons.net.au
Still waiting on fix? Windows 10 laptop here that cannot extend display to my tablet, mirrors, but does not extend.
@joshuapressley87
@Alan
@ vonwolfman
Thank you for your patience.
The latest build has been sent to your email. Please let us know if you have any questions or feedback.
Thanks.
@all
Wired XDisplay update: Latest version, fixes & new features
Mac version:
Fix issue:
- Since Apple macOS 10.13.4/5/6 stop supporting any third-party software to display an extended monitor, we use Airplay as an alternative solution to get the screen extended.
Windows version:
New features:
- Support enable/disable auto-start (Administrator Permission Required)
- Set maximum log size to 1MB (backup log file removed)
Fix issues:
- Prevent the virtual monitor having the conflict with the physical monitor (e.g. AMD display adapters)
Thanks.
hi, I too am waiting for the update for windows. please can you email me a version too. thanks!
Working with the update you linked me to, thank you!
OK nevermind, the fix I was linked to and installed is no longer working.. is there another workaround?
I have updated both windows and android to latest and still cant extend, only mirror. Any insight to what i should do?
@kenny @vonwolfman @all
We have uploaded the final version to our website. Please remove the current version, reboot, download the new installer from https://www.splashtop.com/wiredxdisplay and have it installed, let us know of any questions or feedback.
Thank you.
@asdharamsey
Could you please tap on the star icon located on the upper right corner of the app's screen, file a support ticket along with the OS/ software version to us, we will help you to address the issue.
Thanks.
I removed the version i had, which was up to date, re downloaded and installed.. still cannot extend displays again. It was working, but has stopped, no driver updates or changes, possible windows 10 update? Is there any way to fix this?
No changes or updates to this issue? Mine was working with the update i was linked to, but has since stopped and is not only mirroring the display.
Few weeks later - any updates?
I managed to get it to work on my main desktop, going to go try it on my laptop and see if it is working there now. Stay tuned.
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