Unable to pinch zoom/touch offset issue after updating the Splashtop Personal iOS app to 2.7.4.0

Problem

When using v2.7.4.0 Splashtop Personal iOS app to establish a remote session to a Mac with v3.1.4.0 streamer, you might experience the issue that you can't use two-finger pinch zoom, or the touch offset.

This will happen only when the Mac side is with 1920*1080 or higher resolution, and you use Computer's native resolution option in the personal app to establish a remote session.

 

Workaround

  1. Use Best fit, 1024*768 or 800*600 option to establish a remote session.
  2. Use the beta 3.1.4.1 streamer:
    https://www.dropbox.com/s/6rba8f73tgglz7u/MAC_SRS_Universal_v3.1.4.1_20170518_84778.dmg?dl=0
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3 Comments

  • 0
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    Alabasg49

    Hi

  • 0
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    Vikassinha233

    hii

     

  • 0
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    Vans.Huang

    @Alabasg49, Vikassinha233,

    How can we help you?

    Thanks,
    Vans

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