Get help/Community Ideas and Help/Q&A - Splashtop Streamer (Mac)

Answered

what is my security code?

Paulhopson
asked this on March 07, 2013 11:54

I have installed Xdisplay on my iPad, but it is asking for a security code. How can I set or reset that as it is not accepting what I thought it is.

 

Comments

User photo
Jaff.Kuo
Splashtop

@Paulhopson,

From Streamer, you can see "Others" tab has two boxes for security code, please define/input a code with 8 letters/digits at least mixed twice in these two boxes, then try again. This is a different codes from Splashtop account, however you can use the same codes for them to avoid confusion.

March 11, 2013 00:38
User photo
Alexd123

I have made my security code but cannot seem to enter it anywhere on the splashtop 2 app, which says it requires it.

March 14, 2013 12:07
User photo
Jaff.Kuo
Splashtop

@Alexd123,

On our system, I can see you are using Kindle tablet with Splashtop 2 app.

With the current version, it still doesn't support "Require security code", please disable this option(Streamer/Security tab) to have a work around.

We'll fix it in next update.

March 15, 2013 03:47
User photo
Alexd123

unfortunately, now when i do try to access my computer, my app still says i have the wrong password, and then on my pc it says that this app requires a security code

March 16, 2013 04:23
User photo
Jaff.Kuo
Splashtop

@Alexd123 ,

With Splashtop 2 app on your tablet, if you don't remember your password for your Splashtop account, you can reset it from either tablet or streamer side.

(section II)

https://support-splashtop2.splashtop.com/entries/21638102-What-can-...

March 18, 2013 00:14
User photo
Ouchi_1

I have made my security code.

But I found that the iPad mini can't connected to the mac book air.

iPad shows S=00 E=84000121 on the display.

 


April 05, 2013 02:22
User photo
Jaff.Kuo
Splashtop

@Ouchi_1,

What's your client device(ipad? mac air?) and Splashtop app version? If it's a v1 app, please remember to input(define) a security code twice in Others tab, and then use this code on your client side when you are attaempting to connect to your computer.

Only Splashtop 2 requires the Splashtop account and password to login on both client and streamer.

April 08, 2013 04:18
User photo
Wilcoxsrchn

Forgot my security code, how do I reset it?

February 02, 2014 07:51
User photo
Dvdheat

Forgot my security code, how do I reset it?

April 21, 2014 07:28