Get help/Frequently Asked Questions/Sound

How do I make sound work when connecting to a Windows XP system?

Splashtop Personal
posted this on September 27, 2012 00:15

Some XP audio drivers don't support an audio-mixer feature.  That's the reason why the Streamer might not be able to stream audio to your tablet/phone.  Here are some suggestions for you to try if you don't know whether the XP audio driver supports an audio-mixer feature or not:

  • On Windows XP systems, in most cases, the Enable sound redirection checkbox in the Settings tab of the Streamer needs to be UN-checked (as shown in Figure 1 below) in order to enable sound to work on the tablet/phone.  So if the computer is muted (that is, if this checkbox is CHECKED), then the tablet/phone will not be able to play back any sound.

    However, this checkbox can still be checked in the event that the audio codec drivers do provide the capability to record audio output while muted.

 XP_audio_setting.png

Figure #1

  • The items available in the drop-down list will depend on your language setting and your audio driver.  If "Stereo Mix" is not available, please try options which would be similar.
  • You might also consider updating your audio driver on XP.
  • If you are using a Dell computer with a Sigmatel audio chip, please check the Dell support site for a driver update.
  • If you are using the Realtek HD audio driver for XP, this driver will automatically Mute the audio when Splashtop Streamer is connected!  Therefore, in order to get sound on your tablet, please make sure the following settings are correctly used:

1.  Verify that Realtek HD Audio Input-Stereo Mix is the selected audio device on the Splashtop Streamer, as shown in Figure #1 above; and 
2.  Confirm that the  Wave channel has been un-muted when connected, as shown below.

 

XP_wave_for_tailtek_Audio.png

Figure #2

 

note.gif  NOTES: 

  • Another limitation we found on Windows XP is that if you use a USB sound device on XP, it also does not work, even though you can see and use the "xxx mixer" option in the drop-down list box shown in Figure #1.
  • If you still can't make sound work for your XP system, here is a special work-around trick for the no-sound issue on Windows XP.  You can loop back headphones out to the "audio-in-line" using an audio cable like this:  (i.e. on a notebook, plug in both jacks, for "headphone" and "microphone").

aux_line2.jpg

Please also remember to select "xxx Audio-line-in" in Splashtop Streamer Settings on the computer side, and UN-check the Enable sound redirection option (shown in Figure #1 above).

 

Comments

User photo
Rlvgamer2

I updated my Sigmatel audio drivers from the Dell site for my Vostro 1700 and after a couple reboots it started working.  I specifically had to select Sigmatel Audio-Stereo Mix in the Splashtop Streamer settings.  Also within the XP Sound And Audio Device Properties, set the Sound Playback to SigmaTel Audio.

December 13, 2012 18:57
User photo
Lukasz

I have no option to check unceck ENABLE SOUND REDIRECTION even cant see anything like that in Streamer ver2 on Win XP and Win 7 , only i can use MUTE THIS COMPUTER, but i dont want to mute anything i want to stop redirection of sound only... cant go by guide cuz streamer have no option form STAGE 1...

January 23, 2013 05:54
User photo
Jaff.Kuo
Splashtop

@Lukasz ,

We replaced the original wording(Enable sound redirection) with "Mute this computer" in new version of Streamer. But they are identical in functionality. Splashtop Streamer currently only supports always streaming audio to tablet/phone, but can mute or unmute the computer.

January 23, 2013 21:53
User photo
Pa.B

No sound or video on nexus 7. Solutions didn't help at all.

September 12, 2013 11:47
User photo
Jschin3325

No sound,  no support-no wayyy

December 23, 2013 22:16